Tierry Mendes
London,United Kingdom
Summary
Dedicated Graduate with a Bachelor's Degree in Global Business and Business Management. Developed leadership, mentoring, and interpersonal skills through over seven years of supervisory experience in a fast-paced, multicultural environment. Committed to fostering inclusive learning environments that inspire student achievement and support skill development.
Overview
1
1
Certification
3
3
years of post-secondary education
8
8
years of professional experience
Work history
Shift leader
Nando's
London
2019.02 - Current
- Supervised and supported team members to enhance customer service delivery and uphold operational standards.
- Train, coach, and mentor new employees, helping them develop confidence, product knowledge, and workplace skills.
- Organised daily operations and delegated tasks to streamline workflow in a busy environment.
- Ensure compliance with company policies, health and safety procedures, and food hygiene standards.
- Encourage teamwork, motivation, and a positive working culture.
- Demonstrated leadership and team management skills in various projects.
- Demonstrated ability to work effectively under pressure in fast-paced environments.
- Applied problem-solving and decision-making skills in challenging situations.
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
Education
Bachelor of Arts (BA) - Global Business and Business Management
University of Suffolk
London 2022.01 - 2025.01
Skills
- Inventory management
- Organisation and planning
- Leadership and supervision
- Training and mentoring
- Store operations
- Customer relationship management
- Problem-solving
- Verbal communication
- Teamwork and collaboration
- Adaptability and resilience
- Microsoft Office and Google Workspace
- Active listening
Certification
First Aid Certificate
References
Available upon request.
Interests
Education and lifelong learning, Community engagement, Personal development, Sports and teamwork, Supporting young people to achieve their goals
Volunteer Experience
CPLP Games (Community of Portuguese Language Countries), Volunteer Receptionist, 2018, Welcomed athletes, officials, and visitors from Portuguese-speaking countries., Assisted with reception and administrative duties., Provided information and support throughout the event., Worked collaboratively within a multicultural team to ensure the smooth running of the event.
Personal Qualities
- Professional and reliable
- Friendly and approachable
- Patient and supportive
- Positive and enthusiastic
- Strong work ethic
- Committed to continuous learning and professional development
Timeline
Bachelor of Arts (BA) - Global Business and Business Management
University of Suffolk
2022.01 - 2025.01
Shift leader
Nando's
2019.02 - Current