Tierney Pammer

• Run salon when owner is off, using store keys and accounts access, and running/closing of salon 5 days per week.
• Developed loyal clientele through exceptional customer service skills.
• Used advanced cutting techniques to create sophisticated hairstyles.
• Performed detailed consultations to understand client needs for desired results.
• Support with colour and stock ordering.
• Resolve customer complaints and manage refund requests with courteous, accurate service.
• Clean salon daily, maintaining tidy workstations.
• Improve customer experience by promptly answering calls and handling messages effectively. Support timely service by booking client appointments with correct scheduling details.
• Process daily salon cashing up in absence of salon owner.

Continually updated knowledge of industry trends to offer modern styles. Demonstrated expertise in colouring techniques for personalised looks.

Improve client confidence by providing tailored hair style advice and look personalisation.

Improved repeat clientele experience by maintaining high standards and strong rapport.

Assisted client booking, handled cashing up, processed complaints, managed salon openings closings.