Summary
Overview
Work history
Education
Skills
References
Timeline
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Tierney Brain

Tierney Brain

Portsmouth,Hampshire

Summary

Accomplished BSc (Hons) Portsmouth University student, pursuing a Property Development eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.


Strong record of academic success and reliable work ethic. Thrives in competitive environments with skills in negotiation, customer care and communication.


Emerging real estate professional eager to meet client needs through thorough knowledge of local real estate opportunities. Collaborates with cross-functional teams to meet objectives.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Style Advisor

Mint Velvet
Guildford, Surrey
01.2022 - Current
  • Offer thorough client consultations to assess bespoke needs and demonstrate expertise in styling
  • Provide expert advice and personalised styling tips to exceed client expectations
  • Interview clients to identify size, style and colour preferences
  • Recommend fresh styling ideas to inspire clients to try new fashion trends and discover personal style
  • Sought cost-effective fashion pieces to align with strict budgets
  • Work as a team to ensure the store looks inspiring and we meet sales targets

Sales Assistant (Key Holder)

Pandora
, Surrey
01.2021 - 01.2022
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Provided excellent sales services by offering bespoke product advice to meet exact customers' needs.
  • Improved product appeal by assisting with the creation and maintenance of store displays.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Resolved customer complaints and process issues with proactive problem-solving skills, patience and professionalism
  • Supported store manager in all aspects of store operations for increased efficiency.
  • Balanced cashier drawers at the end of shifts and logged any discrepancies.
  • Enforced health and safety protocols for staff and customers.
  • Contributed to sales targets using upselling and cross-selling techniques.
  • Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Motivated team by providing hands-on practical support to all members of staff on duty.
  • Offered instruction, coaching and motivation for enhanced team morale.

Customer Service Advisor (Temporary)

Sitel
, Surrey
01.2020 - 08.2024
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
  • Recorded and processed customer data accurately
  • Offered prompt solutions to maintain customer satisfaction
  • Registered and updated accurate customer information on the database
  • Adhered strictly to policies and procedures for continued company compliance
  • Expressed care, patience and empathy when handling customer interactions for a personalised experience

Waitress and Supervisor

Zuchinni Kitchen
, Surrey
01.2019 - 06.2019
  • Created a friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Greeted and escorted guests to tables.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Maintained clean, organised working areas to create risk-free and productive environments.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Managed staff rotas, and planning workloads effectively and strategically.

Education

Bsc Hons Property Development -

University of Portsmouth
01.2020 - Current

Diploma of Higher Education - Technology

Farnborough College of Technology
Farnborough
09.2019 - 06.2020

Skills

  • Customer care
  • Communication skills
  • Math skills
  • Sales
  • Leadership skills
  • Organisational skills
  • Data entry
  • Dispute resolution

References

References available upon request.

Timeline

Style Advisor

Mint Velvet
01.2022 - Current

Sales Assistant (Key Holder)

Pandora
01.2021 - 01.2022

Customer Service Advisor (Temporary)

Sitel
01.2020 - 08.2024

Bsc Hons Property Development -

University of Portsmouth
01.2020 - Current

Diploma of Higher Education - Technology

Farnborough College of Technology
09.2019 - 06.2020

Waitress and Supervisor

Zuchinni Kitchen
01.2019 - 06.2019

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Tierney Brain