TIEGAN STEWART
Carnoustie,Angus
Summary
Dedicated retail professional with hands-on experience in customer service, merchandising, and daily store operations. Previously served as an Assistant Manager gaining strong leadership, problem solving, and team support skills. Recognised for delivering excellent service, maintaining well presented stores, and contributing smooth day-to-day operations. Eager to bring both frontline expertise and proven management experience to support team success and create a positive shopping experience.
Overview
7
7
years of professional experience
6059
6059
years of post-secondary education
Work history
Store Colleague - Key Holder - Assistant Manager
Pets at Home
Arbroath - Perth - Dundee, Angus
02.2020 - 06.2025
- Progressed from Store Colleague to Key Holder and eventually to Assistant Manager, demonstrating reliability, strong performance, and leadership potential.
- Delivered excellent customer service by advising on pet care, products, and services, building lasting relationships with customers.
- Supported store operations including merchandising, stock control, and maintaining high standards of cleanliness and presentation.
- As Key Holder, I took responsibility for store opening/closing, cash handling, and ensuring compliance with health and safety procedures.
- As Assistant Manager, I led and motivated a team to achieve sales targets, coached colleagues to develop their skills, and assisted in managing scheduling, training, and day-to-day operations.
- Contributed to a positive and engaging customer experience while ensuring operational efficiency and high store standards.
Store Colleague
McDonalds
Arbroath, Angus
10.2018 - 02.2020
- Delivered exceptional customer service as first point of contact for patrons.
- Efficiently fulfilled multiple roles, ensuring timely order preparation and delivery.
- Maintained knowledge of customer preferences to enhance overall satisfaction.
- Achieved daily store targets by expediting order processing within set time frames.
- Demonstrated ability to work under pressure while maintaining high standards.
- Collaborated effectively with team members to optimise workflow and service quality.
- Utilised strong communication skills to address customer needs promptly.
- Ensured accuracy of orders, contributing to repeat business and customer loyalty.
Education
Scottish Qualifications Certificate - HNC Animal Care
Dundee and Angus College
Arbroath, AngusScottish Qualifications Certificate - Higher Admin and IT
Carnoustie High School
Carnoustie, AngusScottish Qualifications Certificate - Higher English
Carnoustie High School
Carnoustie, AngusSkills
- Customer service excellence
- Empathy and support
- Punctuality and professionalism
- Trustworthy cash handling
- Attention to detail
- Positive attitude
- Effective listening
- Complaint handling
- Restocking shelves
- Flexible
- Attention to Detail
- Heavy lifting
- Team player
- Good at building and maintaining relationships
- Delivery handling
- Excellent decision making skills
References
References available upon request.
Timeline
Store Colleague - Key Holder - Assistant Manager
Pets at Home
02.2020 - 06.2025
Store Colleague
McDonalds
10.2018 - 02.2020
Scottish Qualifications Certificate - HNC Animal Care
Dundee and Angus College
Scottish Qualifications Certificate - Higher Admin and IT
Carnoustie High School
Scottish Qualifications Certificate - Higher English
Carnoustie High School
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