Tichaemura Farirai Dhibha
Bournemouth,United Kingdom
Summary
Dedicated professional with expertise in front desk and customer service support, excelling in professional communication both face-to-face and via telephone. Skilled in handling enquiries, providing information, and managing administration and records with attention to detail and accuracy. Adept at welcoming visitors, creating positive first impressions, and maintaining confidentiality and professionalism under pressure. Proficient in Microsoft Word, Excel, and PowerPoint, with strong organisational skills and the ability to adapt quickly to new systems. Committed to ethical understanding and documentation handling while fostering teamwork and relationship building.
Empathetic and driven professional with strong communication and problem-solving skills, coupled with ability to work collaboratively and manage time effectively. Possesses background in customer service and administration, showcasing adaptability and knack for building positive relationships. Aims to contribute to supportive and productive environment in Receptionist role.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work history
Procurement Attaché / Community Support Assistant
Friendship Bench Organisation
Masvingo, Zimbabwe
2021.01 - 2022.01
- Acted as a welcoming and professional point of contact for visitors, community members, and stakeholders
- Responded to enquiries in person and supported clear communication between teams and the public
- Assisted with day-to-day administration duties including filing, record management, and maintaining organised documentation
- Accurately recorded confidential information and supported weekly and monthly reporting processes
- Coordinated procurement-related administrative tasks while ensuring attention to detail and organisation
- Supported community wellbeing programmes through professional and compassionate interaction with individuals from different backgrounds
- Worked effectively within a team in a fast-paced environment while maintaining professionalism under pressure
- Demonstrated reliability, punctuality, and flexibility in supporting operational needs and service delivery
- Assisted in maintaining a calm, respectful, and supportive environment for community members
Education
Bachelor of Science (Honours) - Psychology
Great Zimbabwe University
2019.08 - 2023.08
Advanced Level - Literature in English, History, Family & Religious Studies
Rufaro High School
Zimbabwe 2013.01 - 2018.01
Skills
- Front desk and customer service support
- Professional communication (face-to-face and telephone)
- Handling enquiries and providing information
- Administration and record management
- Welcoming visitors and creating positive first impressions
- Organisation and time management
- Microsoft Word, Excel & PowerPoint
- Teamwork and relationship building
- Confidentiality and professionalism
- Calm and professional under pressure
- Attention to detail and accuracy
- Adaptable and quick to learn new systems
- Ethical understanding
- Documentation handling
Availability
- Immediate availability
- Available for flexible shifts, weekends, and bank hours
Additional Strengths
- Friendly and approachable manner
- Passion for delivering excellent customer service
- Comfortable interacting with people of all ages and backgrounds
- Able to work independently and as part of a team
- Flexible with shifts, including weekends and bank hours
- Quick learner with a positive and professional attitude
Affiliations
- Softball
- Nail Artist
- Hair Dressing
- Singing
References
Available on request
Languages
English (Fluent)
Shona (Fluent)
Timeline
Procurement Attaché / Community Support Assistant
Friendship Bench Organisation
2021.01 - 2022.01
Bachelor of Science (Honours) - Psychology
Great Zimbabwe University
2019.08 - 2023.08
Advanced Level - Literature in English, History, Family & Religious Studies
Rufaro High School
2013.01 - 2018.01