Tiberiu Stoian

- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback

- Resolved complaints by ensuring appropriate and timely compensation, boosting customer satisfaction levels

- Used excellent telephone manner to optimise customer experience, promptly cutting complaints

- Providing technical support to customers that use the Quinetic and Ledlite brand from the TLC Direct wholesaler
- Providing schematics, test and designs tailored to customers needs with the use of our products
- Knowledge in detail of the electrical requirements, features/capabilities and troubleshooting of over 360 products spread across 2 brands
- Attending trade shows and presenting FEM's product to a wide variety of potential buyers; from domestic users, contractors and housing developers
- Discussing with our sole product distributor about potential marketing improvements and providing training sessions to the staff of each of their 32 branches across South of England
-Creating and providing support material to branch staff
-Interacting with customers over phone/email with a volume of +30 calls and +20 emails each day, on average

- Small IT issues that involved door access control, cabling for the room electronics, Wi-Fi routers and lounge room computers
- Consistency and attention to detail, respecting procedures, and departmental communication styles
- General maintenance of the hotel facilities including spa area and Jacuzzi systems, AC, door controls
- Work productively, within agreed timescales
- Strictly adhere to health and safety requirements
- Test, troubleshoot and perform basic repair on all types of equipment
- Electrical, plumbing, refrigeration and water systems
- Liaise with Management and supervisors to ensure the general upkeep and maintenance in all areas
of the hotel

- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.

• Finding graphical and functional issues from the user end perspective on mobile iOS/ Android /PC devices
• Reporting into Jirra database and managing the bug flow of issues submitted
• Daily using Android/ iOS,SDK tools and maintaining/updating test devices
• Manual testing, localization testing, smoke testing on different iOS / Android devices
• Creating test plans for manual testing, localization tests, smoke tests , functional tests
• Creating/organizing documentation for daily/weekly/monthly test cases in Excel and submitting a daily/weekly/monthly report regarding my department work flow
• Contacting and discussing issue and creating test plans with the game developers
• Extract logs and interpret some of the information
• API functions

• Finding graphical and functional issues from the user end perspective on PC/XBOX1/PS4 bases titles
• Reporting Issues to the Jirra database
• Using Devtrack for project management
• Managing the bug flow of issues submitted
• Daily tests using the Technical Requirement Checklist (TRC) method with the documentation provided by each platform developer
• Using SDK tools to update and maintain testing devices/ extract logs
• Assessed program functionality against user requirements and established guidelines.
• Executed test plans to verify targeted audience and readiness of product.

• Finding graphical and functional issues from the user end perspective on a AAA PC title
• Reporting found issues into the Jirra database
• Managing the bug flow of the issues submitted
• Performing Smoke/Functional test
• Using various capturing and video PC editing tools
• Verified software functionality post-bug fixes to guarantee proper program operation.
• Defined testing scope and requirements for specific features or products.
• Maintained test logs and documented all tests, providing accurate and timely status updates.