TIANZE GUO
Birmingham
Summary
Detail-oriented Client Services Specialist with expertise in stakeholder communication and proactive customer engagement. Skilled in qualitative and quantitative analysis, business operations, and supplier coordination. Experienced in process improvement, inventory control, and strategic planning. Committed to enhancing organisational efficiency through data-driven insights and effective project management.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Warehouse Operational Assistant
Haidilao Hot Pot
Birmingham
2025.11 - 2026.05
- Managed core warehouse processes including stock checks, replenishment ordering, goods receipt, stock organization and inventory record updates.
- Used Excel and internal inventory/finance systems to record stock movements, delivery information, price details and payment submission documents accurately under time pressure.
- Liaised with suppliers and managers on delivery schedules, purchase orders, discrepancies and urgent replenishment, enhancing external stakeholder communication and follow-up efficiency.
- Supported stock rotation, conducted product date checks and escalated issues, contributing to reduced operational risk and maintaining service quality.
- Collaborated with service, kitchen and management teams to address operational bottlenecks during busy periods, ensuring smoother workflow and improved service delivery.
Roadshow & Customer Outreach Representative
Haidilao x Dream
Bullring Birmingham
2025.11 - 2026.01
- Proactively approached potential customers, introduced hotpot dining concept, explained offers, and encouraged restaurant visits, enhancing customer interest.
- Adapted communication to different customer groups, including first-time customers, families, students, local shoppers and customers with dietary requirements.
- Built confidence in direct outreach, handling rejection professionally while maintaining a positive, solution-focused approach.
- Collected customer feedback on signage, flyers, restaurant location information and food display; recommended clearer promotional materials to streamline customer flow.
Airbnb Operations Manager
GUIDEMAP UK LTD
2022.09 - 2023.08
- Created and maintained customer-facing listings and social media pages, generating over £120,000 in revenue for 2022-2023.
- Managed daily short-let operations and guest communications to ensure seamless customer experiences.
- Coordinated staff scheduling and onboarding, and followed up on tasks to enhance service delivery.
Digital healthcare assistant
University Hospital Coventry and Warwickshire
2021.10 - 2022.06
- Collaborated with clinicians, healthcare staff, and informatics professionals to identify digital health adoption challenges and develop evidence-based recommendations for effective implementation.
- Analyzed quantitative and qualitative data on user experience and system performance to enhance data accuracy and inform user-centric improvements.
- Evaluated Docobo remote monitoring system to identify alignment with WHO and NASSS frameworks for improved healthcare delivery.
Education
MSc - International Trade, Strategy and Operations
University of Warwick, WMG
Coventry 2024.09 - 2025.09
MSc - International Business
University of Exeter
Exeter, Devon 2023.09 - 2024.09
BSc - Digital Healthcare Science
University of Warwick
Coventry 2020.09 - 2023.07
Skills
- Warehouse logistics coordination
- Inventory management
- Warehouse operations
- Inventory control
- Shipping coordination
- Inventory tracking software
- Supply chain efficiency
- Workflow enhancement
- Operational planning
- Data analysis
- Market research
- Microsoft Office proficiency
- Clarification follow-up
- Feedback analysis
- Task prioritisation
- Conflict resolution skills
- Warehouse management systems
Languages
Mandarin Chinese
Native
English
Fluent
REFERENCES
Available upon request.
ADDITIONAL EXPERIENCE & ACTIVITIES
Member, Warwick Chinese Society Basketball Team University of Warwick Developed teamwork, discipline and collaboration through regular participation in a university sports society. Built confidence working in multicultural team environments. Member, Warwick Chinese Society Basketball Team University of Warwick Developed teamwork, discipline and collaboration through regular participation in a university sports society. Built confidence working in multicultural team environments.
ROLE FIT FOR ATHENEUM
- Mandarin-English bilingual communication ability, matching Atheneum’s requirement for Mandarin proficiency.
- Healthcare and digital health academic background, supporting interest in Atheneum’s Life Sciences client work.
- Practical outreach experience through customer-facing roadshow activity, aligned with expert sourcing, cold outreach and external communication.
- Supplier coordination and operations experience, demonstrating external stakeholder management, accurate documentation and time-sensitive follow-up.
- Strong service mindset developed through hospitality, operations and customer-facing roles.
- Fast learner who is comfortable working in high-pressure, client-driven and KPI-focused environments.
Affiliations
- basketball
- tennis
References
References available upon request.
Timeline
Warehouse Operational Assistant
Haidilao Hot Pot
2025.11 - 2026.05
Roadshow & Customer Outreach Representative
Haidilao x Dream
2025.11 - 2026.01
MSc - International Trade, Strategy and Operations
University of Warwick, WMG
2024.09 - 2025.09
MSc - International Business
University of Exeter
2023.09 - 2024.09
Airbnb Operations Manager
GUIDEMAP UK LTD
2022.09 - 2023.08
Digital healthcare assistant
University Hospital Coventry and Warwickshire
2021.10 - 2022.06
BSc - Digital Healthcare Science
University of Warwick
2020.09 - 2023.07