Tianqi Xu
London,LND
Summary
Casino Dealer with extensive knowledge of game rules and exceptional calculation skills. Proven ability to communicate effectively and establish strong customer relationships. Skilled in managing all types of casino games while ensuring compliance with anti-money laundering regulations. Committed to delivering client-focused service and maintaining a secure gaming environment.
Overview
8
8
years of professional experience
Work history
Senior Dealer
Grosvenor Casinos
Reading, Berkshire
05.2025 - Current
- Supervised gaming operations, ensuring adherence to regulations and company policies.
- Delivered exceptional customer service by engaging patrons and resolving disputes.
- Trained and mentored junior dealers, enhancing skills and performance standards.
- Dealt various casino games including blackjack and roulette whilst ensuring adherence to all gaming regulations and procedures.
Apprentice dealer
Hippodrome Casino
London, City of London
07.2023 - 02.2024
- Conducted games such as Blackjack, Baccarat, Texas Poker, Roulette, Three card poker etc.
- Promoted customer retention and satisfaction by greeting guests in friendly and enthusiastic manner to encourage fun gameplay environment.
- Served customers with excellent customer service skills to facilitate positive experiences.
- De-escalated conflict to prevent incidents and maintain patron safety.
- Stayed up-to-date on policies and rules to maintain consistency.
Casino dealer
Grosvenor Casinos
Reading, Berkshire
02.2023 - 08.2023
- Conducted games such as Blackjack, Three card poker, Roulette and Baccarat.
- Complied with regulatory standards and requirements.
- Received and paid off bets at all games as well as monitoring players behaviour for signs of cheating.
- Enforced gambling rules to guarantee fair play.
English Language Tutor
Guardian Education
Dalian, LiaoNing
07.2022 - 09.2023
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
- Provide translation to foreign tutor, build connection between the students and maintain good studying environment.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Improved students' verbal English skills.
Restaurant Owner/Operator
Tianqi Xu
Oxford, OXF
01.2018 - 12.2022
- Managed payroll, daily deposits, and cost controls.
- Monitored and adjusted pricing, discounts and promotions to maximise profitability.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimise theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Motivated staff to perform at peak efficiency and quality.
Education
Maths
University of Oxford
OxfordHigh School Diploma - A Level Maths
The Cherwell School
OxfordSkills
- Professional level of Roulette, Taxed Baccarat and Texas Poker
- Familiar with all gambling knowledge
- Fast and accurate Chip and token selling
- Stay connected with important patron to encourage their activity
- Being responsible during teamwork
- Maintain good relations with colleagues
- Conflict Resolution skill
Languages
Chinese (Mandarin)
Native
English
Native
Chinese (Cantonese)
Beginner
Korean
Beginner
Timeline
Senior Dealer
Grosvenor Casinos
05.2025 - Current
Apprentice dealer
Hippodrome Casino
07.2023 - 02.2024
Casino dealer
Grosvenor Casinos
02.2023 - 08.2023
English Language Tutor
Guardian Education
07.2022 - 09.2023
Restaurant Owner/Operator
Tianqi Xu
01.2018 - 12.2022
High School Diploma - A Level Maths
The Cherwell School
Maths
University of Oxford