Tianning Yang
Guildford,Surrey
Summary
Personable Mentor employing compassion and empathy to provide role-model support to students. Assessed personalised needs and broke down barriers to improve learning and growth opportunities. Collaborated well to uphold excellent standards across broader education and care settings.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work history
Academic mentor
University of Surrey
Guildford, Surrey
09.2022 - 09.2023
- Collaborated with teachers and staff to elevate achievement standards for students.
- Developed short-term and long-term goals for students.
- Practised confidentiality to adhere to privacy regulations and guidelines.
- Established professional relationships with staff, employers and business partners to boost rapport.
- Provided input on tests and examinations of students to improve test scores.
Store Manager
New Oriental Education & Technology Group
Shanghai
09.2020 - 10.2021
- Launched a new campus business for the company and successfully opened a new campus in Baoshan District for New Oriental's K12 business
- New Oriental Education & Technology Group Best Operations Team in Q4 FY2021
- Provide counselling services to parents and students, including academic planning, program quality feedback, and student counselling.
- Conducted enrolment for the new campus and assessed the completion rate of the campus
- Generated $1M in revenue for the company in a single quarter
- Won the quarterly best operation team award with a 140% KPI completion rate in Q4 FY2021, the first place among 50 campuses in Shanghai
- Operated new media marketing for the campus, which was consistently ranked in the top 3 in terms of positive feedback on new media platforms.
- Challenged and inspired team members to achieve business results.
Education consultant
Education International Cooperation Group
Shanghai
09.2019 - 08.2020
- Provides consulting services to the front-end of the company for parents, with a stable 37% closing rate for new clients in a single quarter, which is the highest in the school district.
- Provide services for the company's back-end, including customer complaint handling, scheduling, and renewals, with a renewal rate of 85%, remaining in the top 3 in the company.
- Retained customers for the company due to the impact of the epidemic policy, with a customer retention rate of 95%, the highest in the Shanghai division
- Handling customer complaints, the campus stabilised at a 1% complaint rate, the lowest complaint rate in the Shanghai division.
- Optimised sales volume by managing accounts and building rapport.
- Collected customer feedback to help drive continuous improvement across products and service delivery.
Education
MSc - Management
Business School, University of Surrey
Guildford 09.2022 -
Finance Toursim and Hospitality Pre-Masters
Surrey International Study Center，University of Surrey
01.2021 - 08.2021
Skills
- LiteratureStudent Counselling
- Differentiated instruction
- Teamwork and Collaboration
- Complaint resolution
- Conflict resolution
- Teacher collaboration
- Business Consultancy
- Activity planning
- Academic advisement
- Group and individual instruction
- Multilingual
- Leadership
Interests
Badminton
- theUniversity of Surrey Team Player Football
Football
-2022 All England Chinese Football Cup silver medalists
Languages
English
Fluent
Chinese (Mandarin)
Native
Japanese
Upper intermediate
Shanghai dialect
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Academic mentor
University of Surrey
09.2022 - 09.2023
MSc - Management
Business School, University of Surrey
09.2022 -
Finance Toursim and Hospitality Pre-Masters
Surrey International Study Center，University of Surrey
01.2021 - 08.2021
Store Manager
New Oriental Education & Technology Group
09.2020 - 10.2021
Education consultant
Education International Cooperation Group
09.2019 - 08.2020