Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Tianne Youngsam

London

Summary

A highly motivated and detail-oriented legal professional with extensive skills in contract reviewing, conveyancing processes implementation, and legal correspondence. Demonstrates excellent problem-solving abilities, effective multitasking, and the capacity to manage tasks under tight deadlines. Proficient in law software and committed to maintaining client care standards, confidentiality assurance, and professional empathy. Excels in client communication, conflict resolution, and working positively as part of a team. Eager to continuously learn and adapt to new challenges within the legal field.

Overview

11
11
years of professional experience
10
10
years of post-secondary education

Work history

Conveyancing & Lending Legal Assistant

Bell Lax Solicitors
London
11.2024 - Current
  • Opened client accounts and provided smooth onboarding services.
  • Compiled detailed correspondence letters aimed at providing clear instructions to clients.
  • Streamlined communication between clients, estate agents, and mortgage lenders for smoother transactions.
  • Implemented risk management strategies in handling sensitive information about property deals.
  • Performed due diligence checks on properties, reducing potential risks.
  • Handled administrative tasks related to conveyancing matters improving office efficiency.
  • Conducting all AML, ID, verification of funds checks.
  • Preparing loan pack documents on behalf of clients (lenders).
  • Scanning documents and distributing to relevant fee earner.
  • Maintained organised case files, which allowed ease of access when required.
  • Drafted contracts to facilitate property sales and purchases.
  • Assisted solicitors by preparing legal documents for conveyancing cases.
  • Liaised effectively with other law firms during property negotiations for successful deal closures.
  • Conducted thorough research on land registries, ensuring accurate information.
  • Reviewed important mortgage deeds and lease agreements to prevent future complications.
  • Contributed significantly towards maintaining a high standard of client care.
  • Coordinated with team members to ensure timely delivery of services to clients.
  • Ensured compliance with all relevant regulations in conducting conveyancing duties.
  • Addressed clients' queries promptly, thereby enhancing customer satisfaction levels.
  • Prepared search reports and draft transfers, aiding smooth transaction processes.
  • Maintained relationships with current customers and estate agents to encourage new revenue opportunities.
  • Assisted with opening, progression and closure of residential conveyancing files.
  • Handled caseload of residential conveyancing work under direction of experienced solicitors.
  • Managed tight deadlines while maintaining compliance with all relevant regulations.
  • Liaised closely with finance department for accurate billing and invoicing of customers.
  • Accurately transcribed legal dictations, maximising accuracy in documentation processes.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Post-completion duties such as Land Registry applications, SDLT submissions and completion letters.

Legal Assistant

Templeton Legal Services
London
02.2023 - 11.2024
  • Prepared necessary paperwork for court hearings, facilitating smooth proceedings .
  • Coordinated meetings, enhancing team collaboration and productivity.
  • Reviewed and edited legal correspondence for accuracy and clarity.
  • Compiled detailed case summaries for quick reference by attorneys.
  • Filed vital legal documentation within strict deadlines .
  • Responded promptly to client queries, ensuring superior customer service.
  • Billed clients and processed payments to maintain balanced accounts.
  • Chased outstanding client balances and sped up payments to limit losses.
  • Managed highly confidential information with utmost discretion and professionalism.
  • Supported solicitors by arranging court dates and appointment schedules .
  • Streamlined office procedures with effective administrative tasks.
  • Liaised directly with clients to establish strong professional relationships.
  • Drafted and submitted legal documents to senior staff for review and approval.
  • Updated client files in case management systems for accurate, current records.
  • Submitted forms and applications for ongoing cases, supporting case progression.
  • Studying case law (Immigration and Family) as it pertains to one of the types of law that is practiced by the firm.

Administrator

Your World Recruitment
London
07.2022 - 02.2023
  • Enhanced team productivity for better project completion rates through effective schedule management.
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
  • Answered inbound phone calls, resulting in excellent customer service provided to patients.
  • Welcome patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring enquiries.
  • Optimising patients' satisfaction by scheduling appointments in person or by telephone.
  • Keeping patient appointments on schedule by notifying GP/Nurse of patient's arrival.
  • Comforting patients by anticipating patients' anxieties - when necessary; answering patients' questions; maintaining the reception area.
  • Maintaining patient records by obtaining, recording, and updating personal information.
  • Obtaining revenue by recording and updating financial information; recording and collecting patient charges.
  • Helping patients in distress by responding to emergencies.
  • Protecting patients' rights by maintaining confidentiality of personal and/or financial information.
  • Maintaining operations by following policies and procedures; reporting needed changes.
  • Contributing to team effort by accomplishing related results as needed.
  • Issuing patient prescriptions within 48 hours.
  • General administration duties such as scanning and filing.
  • Completing tasks and duties sent out by the GP and/or any other colleagues.

Receptionist

Gladstone Medical Centre
London
01.2018 - 03.2019
  • Assisted with administrative tasks, improving overall functionality of the office.
  • Helping patients in distress by responding to emergencies.
  • Keeping patient appointments on schedule by notifying GP/Nurse of patient's arrival.
  • Maintaining patient accounts by obtaining, recording, and updating personal information.
  • Protecting patients' rights by maintaining confidentiality of personal and/or financial information.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Maintained accurate logs of visitor entries for security purposes.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Upheld confidentiality with sensitive information handling procedures.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
  • Completed data entry tasks whilst adhering to strict deadlines.
  • Maintained an organised reception area for a professional business environment.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Provided valuable support during busy periods, contributing to successful operation under high pressure.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Consistently arrived at work on time and ready to start immediately.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Customer Service Advisor

Ladbrokes
London
10.2016 - 10.2017
  • Built rapport with clients through empathetic handling of concerns.
  • Resolved pressing customer issues, ensured repeat business.
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Assisted customers in product selection to boost sales.
  • Provide a transnational service for banking, deposits, withdrawals, pricing, calculation of bet settlement, event and promotional queries. Point of clarification for customers on regulatory rules and procedures etc for customers.
  • Ensure customer complaints are dealt with efficiently and effectively and take responsibility for resolving or escalating problems in a timely manner.
  • Record the type of transaction at the end of call to ensure we have management analysis available.
  • Accept and process bets and open new accounts.
  • Support all shop teams with day to day queries.
  • Operate as an effective team member.
  • Remain up to date with all related business information.
  • Adhere to company policy and procedures.
  • Ensure compliance with call/chat/email script guidelines in line with quality targets.

Assistant Bookkeeper

Joy & Co.
London
06.2014 - 08.2015
  • Balancing ledger accounts.
  • Processing sales invoices.
  • Checking and reconciling bank receipts/payments on bank statements.
  • Completing VAT returns.
  • Cash handling and cashing up large amounts of money.
  • Assisted in end-of-year closing activities promptly; met deadlines consistently.
  • Assisted senior accountant effectively; improved team productivity.
  • Updated ledger accounts regularly; provided current financial information.
  • Conducted bank reconciliations regularly to detect any discrepancies.

Education

Undergraduate LLB - Law

London Metropolitan University
London
01.2019 - 06.2022

Diploma in Accounting and Business - Journals and Bank Statements

Uxbridge College
London
09.2015 - 06.2016

Diploma in Photography - Photography

Harrow College
09.2011 - 05.2013

GCSEs - 8 A-C's

St Mary's CofE High School
09.2006 - 05.2011

Skills

  • Confident and enthusiastic
  • Excellent problem-solving skills
  • Ability to pay close attention to detail
  • Willing and excited to learn new things
  • Law software proficiency
  • Conveyancing processes implementation
  • Legal correspondence
  • Ability to work positively as part of a team
  • Excellent interpersonal skills
  • Billing and invoicing
  • Effective multitasking
  • Client care standards adherence
  • Confidentiality assurance
  • Professional empathy
  • Client communication
  • Conflict Resolution
  • Ability to record and manage documentation
  • Ability to manage tasks under tight deadlines
  • Empathetic and non-judgemental approach


Affiliations

  • Fitness
  • Reading
  • Sports Activities
  • Spa & Relaxation

References

References available upon request.

Timeline

Conveyancing & Lending Legal Assistant

Bell Lax Solicitors
11.2024 - Current

Legal Assistant

Templeton Legal Services
02.2023 - 11.2024

Administrator

Your World Recruitment
07.2022 - 02.2023

Undergraduate LLB - Law

London Metropolitan University
01.2019 - 06.2022

Receptionist

Gladstone Medical Centre
01.2018 - 03.2019

Customer Service Advisor

Ladbrokes
10.2016 - 10.2017

Diploma in Accounting and Business - Journals and Bank Statements

Uxbridge College
09.2015 - 06.2016

Assistant Bookkeeper

Joy & Co.
06.2014 - 08.2015

Diploma in Photography - Photography

Harrow College
09.2011 - 05.2013

GCSEs - 8 A-C's

St Mary's CofE High School
09.2006 - 05.2011

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Tianne Youngsam