Summary
Overview
Work history
Education
Skills
Timeline
Generic

Tianna Cremin

Swindon,Wiltshire

Summary

A professional with a strong background in customer care and complaints handling, complemented by vast knowledge in property and construction, demonstrating exceptional communication skills and confident at engaging with stakeholders/suppliers/customers at various levels.

Skilled in relationship management with contracts and suppliers, adept at multitasking, and detail-oriented.


Overview

6
6
years of professional experience

Work history

Facilities Co Ordinator (Facilities Management)

St James's Place Wealth Management
Cirencester, Gloucestershire
02.2023 - Current
  • Facilities management in the South, Central and London regions for SJP.
  • Responded to building emergencies and managed repairs.
  • Investigated reactive maintenance problems efficiently and determined most appropriate and cost-effective remedies alongside our on-site maintenance contractors.
  • Communicating with partnerships, customers, suppliers and external stakeholders daily, building strong relationships and foundations.
  • Planned and coordinated preventative maintenance and reactive repair work.
  • Coordinated cleaning staff to maintain good building hygiene standards.
  • Used strong leadership and administrative abilities to maintain smooth office operations.
  • Responded to, researched and resolved issues from internal staff, external departments and service users.
  • Project management support on office fit outs and moves.

Assistant Development Manager

Campbell Property
Elkstone, Cheltenham
08.2022 - 02.2023
  • Acquisitions & Transactions Management Support:
    - Administrative support on producing FFE budgets.
    - Verifying HMO amenity standards.
    - Creating simple floor plans for design due diligence.
  • Design
    - Producing kitchen plans and adjusting where needed.
    - Producing furniture layouts to contractors.
    - Producing interior design schemes and colour palettes.
  • Main Contract Tender & Management:
    - Assisting development managers with the production of employers' requirements.
    - Assisting development managers with site visits, variation requests, and valuations.
  • FFE Procurement & Installation
    - Identifying, engaging, and liaising with suppliers for the timely procurement & delivery of FFE.
    - Ensuring supplier H&S requirements are managed appropriately on site.
    - On-site project management of FFE suppliers, cleaners, and trades.
    - On-site snagging and quality control upon completion.
  • Mobilisation
    - Updating business systems with property & inventory specifications.
    - Setting up and handing over guarantees and warranties to the property services team.
    - Advising the sales and marketing teams on property design & specification.
  • Programme Management:
    - Adhering to the department's communications strategy.
    - Updating the key communications log.
    - Effectively communicating with external consultants and suppliers.
    - Adhering to the department's task management strategy.
    - Managing Teamwork (task management system) task lists.
    - Adhering to the department's risk management strategy.
    - Participating in lessons learnt workshops.
    - Contributing to risk registers.

Customer Care Administrator

David Wilson Homes
Hungerford, West Berkshire
11.2019 - 08.2022
  • Dedicated Office Administrator and customer care coordinator in a fast-paced new build homes business.
  • Complaints handling and management.
  • Liaising with contractors and site teams daily.
  • Liaising with site managers regarding defects and approving them.
  • Raising, tracking, and monitoring defects and snagging.
  • Creating site snagging lists of homes relevant to sites I was managing.
  • Cover of Customer Care Manager.
  • Dealing with customers daily.
  • Overseeing invoices and processing them.
  • Updating calendars for operation managers arranging their site visits.
  • Provided strategic administrative support.
  • Addressed customer enquiries via email and telephone, ensuring quick and quality responses regarding defects and complaints.
  • Solved customer issues, routing them to the appropriate department when necessary such as technical, land, commercial.
  • Enhanced electronic filing methods to be more cohesive and effective.
  • Created performance reports for management and directors to review.
  • Utilized strong multitasking skills.

Education

IOSH
2023

PRINCE2 foundation and practitioner course -

David Wilson Homes
2022

Business Administration Apprenticeship -

Great Western Hospital, David Wilson Homes
2018

St Josephs Catholic College
07.2016

Skills

  • Strong customer care background/complaints handling
  • Vast knowledge in property and construction
  • Microsoft Office
  • Communication Skills
  • Detail Oriented
  • Multitasking Skills
  • Confident at communicating at many levels
  • Relationship management with various contracts and suppliers

Timeline

Facilities Co Ordinator (Facilities Management)

St James's Place Wealth Management
02.2023 - Current

Assistant Development Manager

Campbell Property
08.2022 - 02.2023

Customer Care Administrator

David Wilson Homes
11.2019 - 08.2022

IOSH

PRINCE2 foundation and practitioner course -

David Wilson Homes

Business Administration Apprenticeship -

Great Western Hospital, David Wilson Homes

St Josephs Catholic College

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