Tiana Husbands

Manage front-of-house and back-office operations in a luxury private members’ club, combining reception duties, office management, and client service in a high-end environment.

• Provided professional reception cover: greeting guests, handling calls, scheduling bookings, and coordinating hospitality.
• Oversaw office and facilities management, including supplies, vendor liaison, and routine maintenance.
• Managed staff rotas, diary coordination, meeting preparation, and cross-departmental communication.
• Recruited, trained, and supported staff, ensuring system access, compliance with procedures, and consistent service delivery.
• Monitored budgets, tracked stock, and supported financial reporting with accounts.
• Acted as first point of contact, resolving client queries and complaints discreetly and effectively.

• Delivered personalised treatments with a focus on client experience, discretion, and tailored service.
• Supported front desk with client bookings, diary management, and product recommendations.
• Maintained hygiene, health, and safety standards in treatment and communal spaces.
• Consistently achieved and exceeded weekly sales and treatment targets through excellent client care and service.