Tiana Elizabeth Salfarlie
Ruislip,Hillingdon
Summary
Attentive individual pursuing to gain work experience and nursing skills. Eager to enhance communication and problem solving skills. Committed to patient care and advocacy.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work history
Masala Takeaway Restaurant
Receptionist
2024.10 - 2024.12
- Supported 30+ customers per shift with a calm, friendly and solution‑focused approach, building strong communication skills and the ability to respond sensitively to individual needs.
- Improved the order‑taking process to reduce waiting times during busy periods, strengthening my ability to prioritise tasks and stay calm under pressure.
- Resolved 15+ customer concerns each week with empathy and clear communication, maintaining a 98% satisfaction rate and building strong de‑escalation skills.
- Worked closely with a team of 10+ colleagues to coordinate orders and deliveries, demonstrating effective teamwork and clear handover communication.
- Accurately processed over £2,000 in weekly payments with no discrepancies, showing strong attention to detail and reliability with confidential and numerical information.
Quintt Education
Marketing Intern
2023.11 - 2024.02
- Planned and scheduled 50+ informative posts, adapting communication style to engage diverse audiences and explain complex information clearly.
- Produced digital brochures and presentations tailored to different stakeholders, strengthening my ability to convey key messages professionally and accurately.
- Gathered and analysed data on stakeholder needs to guide targeted outreach, developing strong analytical and decision‑making skills.
- Prepared and dispatched 50+ welcome packs on time, demonstrating reliability, organisation and a commitment to delivering a high‑quality service.
Carl's Renovations
Property Renovation Laborer
2021.06 - 2023.08
- Supported renovation of 10+ homes and commercial sites, working safely and following instructions precisely in busy, hands‑on environments.
- Accurately measured and prepared materials and equipment, showing strong attention to detail and efficient time management.
- Completed careful prep and detailed painting work across full interiors, maintaining high standards of cleanliness and presentation.
- Adapted quickly to new tasks and tools, using initiative to solve unexpected on‑site problems and contributing positively to the team.
Education
GCSE's -
Queensmead Secondary School
London 2019.10 - 2021.06
NVQ Level 2 - Health & Social Care
Harrow College
London, England 2025.10 - 2026.06
Skills
- Languages: English, Mauritian Creole, French
- Communication
- Empathy
- Teamwork
- Multitasking
- Time management
- Organisation
- Attention to detail
- Reliability
- Problem‑solving
- Emotional resilience
- Adaptability
- Customer care
- Confidentiality awareness
- Cultural awareness
- IT: Word, PowerPoint, Excel, CapCut
Timeline
NVQ Level 2 - Health & Social Care
Harrow College
2025.10 - 2026.06
Masala Takeaway Restaurant
Receptionist
2024.10 - 2024.12
Quintt Education
Marketing Intern
2023.11 - 2024.02
Carl's Renovations
Property Renovation Laborer
2021.06 - 2023.08
GCSE's -
Queensmead Secondary School
2019.10 - 2021.06