Leatitia O'Prey
Liverpool,United Kingdom
Summary
Friendly, outgoing individual with experience in a range of hospitality and retail positions. Experienced Barista with a wide range of coffee and tea knowledge, as well as hard-working waitress able to memprise large portions of the menu and provide appropriate drink pairings or side dishes.
Overview
6
6
years of professional experience
Work history
Server/Waitress
Fazenda Rodizio Bar & Grill
Liverpool, Merseyside
09.2024 - Current
- Facilitated an enjoyable dining experience by being attentive and responsive to customer needs.
- Delivered exceptional, friendly and fast service.
- Handled cash transactions, guaranteeing accurate bill payments.
- Performed end-of-day cleaning duties, maintaining hygienic conditions in the restaurant.
- Provided recommendations on drink pairings for optimal taste profiles.
Barista/Key Holder
The Shrewsbury Coffeehouse
Shrewsbury, Shropshire
04.2023 - 06.2025
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Opened and closed the store by myself, entrusted with keys to ensure the building remained secure.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Managed high volume orders during peak hours maintaining quality of service.
- Implemented hygiene standards throughout café premises for public health safety compliance.
Volunteer Store Assistant
The Severn Hospice
Shrewsbury, Shropshire
09.2022 - 04.2023
- Coordinated with team members for smooth store operation.
- Processed transactions swiftly to reduce customer waiting time.
- Guided customers to locate products or alternative items.
- Operated cash registers with accuracy and processed cash and card transactions.
- Fostered positive relationships with customers to enhance loyalty and retention.
Waitress
The Black Swan
Telford, Telford and Wrekin
04.2020 - 02.2021
- Provided top-notch service to customers, improved overall dining experience.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
Education
Bachelor of Arts - Fashion Design and Communication
Liverpool John Moores University
Liverpool 09.2025 -
Bachelor of Science - Criminology and Psychology
Liverpool John Moores University
Liverpool 09.2024 - 05.2025
A-Levels -
Shrewsbury Colleges Group
Shrewsbury, Shropshire 09.2021 - 06.2024
Skills
- Time management, efficiency, and tactful up-selling
- Some bar experience from assisting local businesses on busy nights
- Composed under pressure and able to learn quickly
- Strong communicator and team player
Timeline
Bachelor of Arts - Fashion Design and Communication
Liverpool John Moores University
09.2025 -
Server/Waitress
Fazenda Rodizio Bar & Grill
09.2024 - Current
Bachelor of Science - Criminology and Psychology
Liverpool John Moores University
09.2024 - 05.2025
Barista/Key Holder
The Shrewsbury Coffeehouse
04.2023 - 06.2025
Volunteer Store Assistant
The Severn Hospice
09.2022 - 04.2023
A-Levels -
Shrewsbury Colleges Group
09.2021 - 06.2024
Waitress
The Black Swan
04.2020 - 02.2021