Tiah Doran

• Provided friendly, professional and high quality customer service skills in a fine dining environment.
• Took bookings in person and over the phone therefore familiarised myself with back of house software and apps.
• Regularly worked on the pass in the kitchen, organisation and time skills were vital in making sure food was sent out on time to the correct tables during extremely busy service periods.
• Delivered checks, collected cash or credit card payments and provided receipt to customers.

I worked at the two sister bars In Worthing town where I had a variety of roles from Floor manager, Booking manager and the beginning venture in Bartending.

• Greeting, sitting and hosting tables and bookings.
• In charge of running a smooth service amongst floor staff.
• Creating and making extravagant and interesting cocktails amongst the bar team.
• Performed bar and floor closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Created check lists for floor & bar team with the use of EDXCEL and online software.
• Delivered drinks to guests in the most professional and respectable manner.

• Trained and managed floor staff eg: VIP hosts, Head hosts, VIP assistants, floortenders. This training included tasks such as presentation and the making of bottle service, how to run and operate the vip area/floor smoothly and efficiently.
• Held weekly debriefs with the floor team to congratulate the weekend work and progress made. These debriefs also consisted of professional criticism on how the floor should look and running exceptional allthe time.
• Engaged in, and helped to create a lively, entertaining atmosphere for guests.
• Completely weekly admin work such as responding to emails, requests and bookings. Sending out thankyou emails and responding to enquiries.
• Managed social media accounts, this included posting promotion weekly and daily, dealing with all PR andbeing responsible for design work throughout the week.
• Responsible for the events and monthly socials/dealing with floor teams commission based incentives.
• Motivated and led team members to consistently exceed club targets.

• Moderate cash handling
• Responsibility and reliability of locking up at the end of shift and opening at the beginning
• Knowing and adapting to new mathematical skills
• Provided consistent high quality customer service within busy service periods
• Ensured client satisfaction by creating a trustworthy friendly persona
• Maximised sales opportunities