Tiago Ribeiro
Journalist-Graphic Designer
Kilbarchan
Summary
Dedicated administrative assistant with a keen eye for detail with a proven record in multitasking and accurate decision-making. Self-motivated and upbeat, I excel in both individual and team efforts. Providing top-tier back office operation fostering customer-centric approach while prioritizing precision and efficiency. Remote or office based working I consistently deliver quality results and effective productivity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Canada Drives Ltd
08.2021 - 08.2022
- Elaborated and proofread correspondence, contracts, insurance and financial documents
- Developed and lead administrative processes to achieve team goals and improve office efficiency
- Oversaw all contracts and funding process ensuring mathematics and documentation correctness.
- Organized and maintained filing systems for electronic documents, to establish accuracy and confidentiality of records.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Directed team performance by coaching, correcting and motivating employees
Head Baker
Butter Baked Goods Ltd
05.2019 - 07.2021
- Inspected products for quality assurance
- Controlled costs in inventory and labor to keep operations within budget
- Maintained atmosphere of enthusiastic customer awareness with emphasis on fast customer service
- Oversaw baking and cooking training to assist new staff members in professional development
- Created new designs and products
- Recruited, trained and supervised bakery staff members for full integration within kitchen area.
Manager
Crumbs Couture Ltd
06.2017 - 05.2018
- Delivered level of service to customers in effort to build upon relationships for future clients
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Developed new products and designs
- Eliminated inefficiencies and process gaps to improve function of the team
- Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
- Greeted and encouraged feedback from customers to implement in-store operational changes
Process Consultant Manager, Sales And, Educational Consultant
Balas Cedral Ltd
01.2015 - 12.2016
- Developed and implemented strategies to improve operational efficiency.
- Conducted in-depth research on industry trends and best practices.
- Attended special events, conferences and trade shows to represent company, showcase offerings and bring in new customers
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
Senior Quality Analyst
B2W Companhia Global de Varejo
04.2010 - 04.2011
- Developed and implemented quality assurance processes, procedures, and standards to ensure customer service quality.
- Monitored completed work and provided feedback to improve team member performance
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas
- Recommended improvements to systems and procedures for higher productivity
- Prepared employees for assignments by establishing and conducting orientation and training programs.
Ombudsman & Relationship Analyst
VarejoB2W Companhia GlobVarejoVarejo
12.2008 - 03.2010
- Performed customer negotiations to reach fair conclusion for both business and customer
- Analyzed customer feedback and developed new techniques to ensure customer retention
- Received information regarding identified problems and devised responses to satisfy concerns
- Implemented creative solutions to deal with special circumstances.
Commercial and Administrative Assistant
CLARO Empresas
01.2007 - 01.2008
- Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Processed financial documents, contracts, expense reports and invoices
- Created agendas, meeting notes and other documents to enhance collaborative process.
Education
Social Communication - Publicity And Advertising
Universidade São Judas Tadeu
Skills
- Solid problem solving
- Critical thinking
- Organization
- Detail oriented
- Self-Motivated
- Strong communication skills and team effort
- Leadership
- Records systems management
- Back office operations
- Microsoft Excel and Outlook
- Google Drive
- Advanced MS Office Suite
- Advanced Adobe Acrobat
- Salesforce software
- DocuSign
- Quality Assurance
Certification
Introduction to Project Management
Languages
Portuguese
First Language
English
Proficient (C2)
C2
Timeline
Administrative Assistant
Canada Drives Ltd
08.2021 - 08.2022
Head Baker
Butter Baked Goods Ltd
05.2019 - 07.2021
Manager
Crumbs Couture Ltd
06.2017 - 05.2018
Process Consultant Manager, Sales And, Educational Consultant
Balas Cedral Ltd
01.2015 - 12.2016
Senior Quality Analyst
B2W Companhia Global de Varejo
04.2010 - 04.2011
Ombudsman & Relationship Analyst
VarejoB2W Companhia GlobVarejoVarejo
12.2008 - 03.2010
Commercial and Administrative Assistant
CLARO Empresas
01.2007 - 01.2008
Social Communication - Publicity And Advertising
Universidade São Judas Tadeu
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