Tiago Camacho

• Leading the operations support function from head quarters for all hotel portfolio across a 14-property including 5-star hotels: Fairmont Windsor Park, InterContinental London O2, Luton Hoo, Sofitel Heathrow and Sofitel Gatwick.
• Collaborating with developers, architects, and internal stakeholders to align operations with brand and service standards for new openings, refurbishments or small hotel operation projects.
• Opening of Fairmont Windsor Park, refurbishments Hilton Gatwick, Sofitel Gatwick, acquisitions of Luton Hoo Hotel & Spa, Radisson Blu Heathrow and Bloc Hotels.
• Fostered positive work environment to boost employee morale and productivity across hotels via training & development programs and collaboration with brands.
• Supporting hotel GMs and leadership teams with KPI delivery, compliance, and brand performance by providing guidance and expertise.
• Overseeing F&B operations of portfolio by monitoring performance and targets.
• Monitoring and supporting hotels with all the Health & Safety for operations within the portfolio and creating action plans for its improvement.
• Driving operational consistency and guest satisfaction improvements across the group by proactively solving challenges and taking ownership by supporting each property.
• Fostered positive work environment to boost employee morale and productivity across all teams.

• Operated a 5-star luxury property, 605-room hotel directly connected to Heathrow Terminal 5.
• Led a team of 12 HODs and 350+ staff while overseeing a premier conference venue with 45 meeting rooms and a 1200-guest ballroom.
• Improved guest satisfaction and service delivery across all luxury touchpoints through targeted leadership and refinements of all standard operating procedures.
• Maintained compliance with health and safety regulations within the premises.
• LQA analysis and improvement to ensure compliance.
• Developed comprehensive staff training for improved efficiency.

• Opened and operated dual-branded property Holiday Inn Express T4, Crowne Plaza Heathrow T4 (761 rooms), Holiday Inn Heathrow T5 (119 rooms).
• Led teams of 250+ with direct responsibility for all hotel departments reporting to Cluster General Manager.
• Established corporate key accounts and drove high guest satisfaction scores across platforms.
• Developed strategic plans for significant business growth as new properties.

• Led performance operations and improvement projects across 7 properties internationally.
• Lead Zurich hotel refurbishment; optimized procurement and training programs.
• New Property opening - Holiday Inn Express & Suites Bahamas
• Conducted regular audits, ensuring compliance with company policies and industry standards.
• Maintained standard operating procedures across the group, enhancing overall operational consistency.
• Coordinated cross-functional teams, achieving timely project completion.

Managing the daily operations of a 4-star hotel with 155 rooms, including conference & events.

• Oversee this function from group wide perspective, covering 7 properties around the UK, Switzerland and in the Bahamas.
• Held responsibility for all procurement for food and equipment for the entire company, developing new menus, trainings and techniques to improve all outlets in each property.
• Supporting each GM and property achieving their KPI’s for F&B and events.

New Hotel Opening - today known as Doubletree by Hilton Greenwich.

Different roles across different Premier Inn's in London.