Tiago Barbosa

Decision made to stay for a period of time at home due to Wife career progression. To give more support at home to our children

• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Improved record keeping system with attention to detail and thoroughness.
• Streamlined office operations by implementing efficient administrative procedures.
• Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
• Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
• Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
• Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
• Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
• Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
• Effectively managed incoming and outgoing mail to maximise office efficiency.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Liaised with customers to resolve enquiries, appointment requests and billing questions.
• Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
• Drove company mission and values, representing organisation at meetings and industry events.
• Spearheaded office workflow coordination, utilising employee strengths and skillsets to better address task needs.
• Negotiated with vendors and service providers to control corporate expenditures.
• Created application system for company-wide use.

Had to change career due to health issues. Took lead in looking after my small children.

• Streamlined workflow for a more efficient process.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Developed strategies for improved performance level across the team.
• Increased team cohesion by implementing regular feedback sessions.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Led project coordination, resulting in timely delivery.
• Improved customer satisfaction through close collaboration with the team.
• Encouraged open communication, fostering a positive work culture.
• Delegated tasks to make best use of individuals' skills.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Led shifts and motivated team to drive sales.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Collaborated with colleagues from different backgrounds to tackle new challenges.
• Promoted professionalism among staff to develop productive relationships.
• Fostered positive employee relationships through communication, training and coaching.
• Prioritised and assigned tasks for strategic and optimised distribution of workloads.
• Monitored health and safety measures for guaranteed compliance.
• Took initiative in restocking shelves during downtime, enhancing product availability.
• Managed queue effectively during peak hours for seamless checkout process.
• Greeted each customer warmly, creating a friendly shopping environment.
• Processed payments swiftly for improved customer experience.
• Demonstrated patience while dealing with difficult customers, maintaining professionalism.
• Trained new cashiers on store policies and procedures to maintain standards.
• Handled high volumes of transactions during holiday seasons efficiently.
• Kept up-to-date with store promotions to provide accurate information to customers.
• Identified counterfeit notes whilst handling cash, ensuring financial security.

• Trained new staff on security protocols for improved team performance.
• Patrolled assigned areas at specified intervals as part of routine duties.
• Managed access control systems to prevent unauthorised entry into premises.
• Detected intrusion attempts using advanced surveillance technology, preventing loss or damage to property.
• Provided excellent customer service, assisting visitors with directions or inquiries.
• Utilised conflict resolution skills to defuse potentially volatile situations effectively.
• Reported any suspicious behaviour promptly to the management team.
• Conducted daily equipment checks to ensure operational readiness.
• Maintained detailed logs of all patrol activities for record keeping purposes.
• Facilitated smooth flow of traffic during special events, minimising disruptions and congestion.
• Collaborated with law enforcement agencies to report unusual incidents.
• Controlled crowds during peak hours with effective communication techniques.
• Monitored CCTV systems for potential security breaches.
• Responded to emergencies with swift action, prioritising safety of personnel.
• Recorded all security breaches for future reference and analysis.
• Identified potential threats by conducting thorough risk assessments.
• Assisted in evacuation drills, ensuring smooth execution of safety protocols.
• Enforced company policies by educating staff about security procedures.
• Inspected fire alarm systems regularly, confirming their proper functioning.
• Ensured premises safety through regular patrols and surveillance.
• Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
• Secured personnel and premises by inspecting buildings, patrolling property and monitoring CCTV cameras.
• Prepared regular written logs and incident reports at close of each shift for management team.
• Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
• Handled day-to-day and emergency incidents with a calm, professional demeanour, enabling positive outcomes.
• Remained focused and vigilant during long periods of sitting, walking and standing for dependable security services.
• Closely observed CCTV surveillance systems to monitor movement of goods and other personnel.
• Conducted fire and security alarm testing to create stable systems.
• Responded to alarms and investigated disturbances, contacting local law enforcement personnel in escalating situations.
• Provided friendly, courteous and efficient front-desk assistance, earning consistently positive customer feedback.
• Established effective access control systems, logging staff and visitor movement for accurate site records.
• Administered effective first aid and liaised with emergency services.
• Enforced safety protocols through increased video surveillance and effective access control.
• Maintained composure and professionalism while screening visitors during high-volume periods.
• Checked ID cards and documented details in security log.
• Triaged problems quickly, providing precise and clear information to enable prompt security support.
• Kept entrances secure with consistent visitor, personnel and package screening.
• Created hazard-free environment by reporting on building damage and irregularities.
• Identified safety risks by analysing reports and camera footage.
• Secured cash and valuables against on-property loss or interference during transport.

• Assisted customers in locating products around the shop floor promptly.
• Managed staff rosters, ensuring adequate coverage during peak times.
• Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
• Oversaw visual merchandising efforts that enhanced overall store appearance.
• Resolved customer complaints effectively, protecting the store's image and consumer relationships.
• Facilitated smooth checkouts by maintaining efficient till operations.
• Handled cash transactions accurately, minimising financial discrepancies at the till.
• Implemented promotional displays to increase product visibility and sales.
• Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
• Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
• Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
• Streamlined operations to maximise efficiency and minimise waste.
• Upheld health and safety regulations within the premises to ensure a safe shopping environment.
• Monitored inventory levels consistently to avoid stock shortages or overages.
• Maintained an organised stock room for easy accessibility of goods.
• Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
• Created seasonal sales plans with varying stock and promotional strategies.
• Enforced service standards to maintain establishment reputation for excellence.
• Maintained detailed and current records of inventory, personnel activities and business finances.
• Planned logistical operations for safe transportation, storage and sale of goods.
• Followed industry trends and set pricing strategies to maximise business returns.
• Analysed consumer data to predict future purchasing trends for informed decision-making.
• Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
• Formulated marketing and advertising strategies for continuous business growth.
• Negotiated buying conditions and sales contracts to secure lucrative deals.

• Ensured timely completion of all assigned tasks by prioritising work effectively.
• Carried out carpentry duties such as cutting timber, helping to construct sturdy structures or furniture items.
• Kept track of inventory to ensure availability of necessary supplies at all times.
• Adhered strictly to health and safety regulations throughout all work processes.
• Conducted routine maintenance checks on clients' properties to prevent future damage.
• Assembled furniture as required by clients, providing them with functional living spaces.
• Installed various home appliances to meet client needs.
• Collaborated closely with senior handymen to gain practical knowledge and experience in various trades.
• Maintained cleanliness of work area, ensuring a safe and efficient working environment.
• Painted interior and exterior surfaces for aesthetic enhancement of properties.
• Improved functionality of homes by conducting thorough repair works on different household systems.
• Cleaned and maintained building interior and exterior.
• Organised tools and work spaces to maintain efficiency.
• Went above and beyond to provide timely, reliable and friendly service.
• Removed previous paint layer by sandblasting, scraping and sanding.
• Determined tools and equipment needed to complete maintenance and repair jobs quickly.
• Responded to emergency maintenance calls, resolving urgent issues promptly and accurately.
• Responded promptly to service requests, addressing issues efficiently to increase tenant satisfaction.
• Prioritised safe systems of work in line with health and safety policies and method statements.
• Prepared, painted and patched up surfaces for improved appearance.
• Installed and repaired fixtures, fittings and appliances to maintain functional living environment.
• Stored and safely used power tools.
• Cleaned up work areas to minimise disruption to nearby users.