Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

TIA ROBINSON

CLIENT ASSOCIATE
London

Summary

Assistant with 10 years of experience driving engagement, retention and a seamless Client experience. Known for a calm demeanor under pressure and a strong track record in organising client-facing events and internal initiatives that align with business development goals. Recognised for outstanding interpersonal skills, cross-functional collaboration and Team support.

Overview

11
11
years of professional experience
9
9
years of post-secondary education

Work History

UK Institutional and Wholesale Associate

Ruffer LLP
11.2023 - Current
  • Provided direct PA support to the Head of Clients & Distribution, including diary management, travel coordination, and meeting preparation, ensuring seamless day-to-day operations at leadership level.
  • Supported the Business Development (BD) team meeting preparation and follow-ups to producing personalized materials and coordinating post-meeting actions.
  • Played a key role in organising and coordinating internal and BD client-facing events
  • Created and distributed client marketing materials using Momentum and Pardot, executing mail merges and segmented communications to support campaigns, fund updates, and event invitations.
  • Maintained and updated CRM records to reflect client interactions, preferences, and segmentation details, ensuring data accuracy and enhancing targeted engagement.

Client Associate

Ruffer LLP
06.2022 - 11.2023
  • Supported execution of the client lifecycle through scheduling, and tailored engagement materials, ensuring a seamless and high-touch experience across institutional and wholesale segments.
  • Conducted user acceptance testing (UAT) to improve internal systems, including booking tools, contributing to better scheduling and user experience for both staff and clients.
  • Managed expense processes and travel logistics, ensuring accuracy, timeliness, and alignment with budgetary guidelines.
  • Covered reception and overflow calls, safeguarding consistency of service
  • Utilised CRM platforms and systems (including Salesforce, Momentum and Symphony) to manage client records and monitor engagement.
  • Developed and distributed customised reports, valuations, and meeting materials.

Client Service Assistant

Ruffer LLP
01.2020 - 06.2022
  • Serve as first point of contact for clients, ensuring smooth office operations and exceptional service.
  • Manage client meeting room schedules, coordinate with catering, security, and mailroom staff.
  • Organise access for contractors, company doctor’s surgery, and arrange transportation for staff.
  • Screen and approve office attendance requests, track office attendance, and manage Covid-19 protocols.
  • Assist with facilities department tasks, handle travel arrangements, and support multiple teams.

Cabin Manager

EasyJet
08.2017 - 12.2019
  • Managed a diverse cabin crew, ensuring adherence to health and safety procedures.
  • Coordinated flight schedules, ensuring timely departures and efficient task completion.
  • Communicated daily with various departments and ground staff to ensure smooth operations.
  • Provided feedback, counseling, and support to enhance crew performance and meet sales targets.
  • Resolved customer complaints swiftly, maintaining high service standards.
  • Trained new staff on service procedures, safety protocols, and emergency response techniques to enhance team performance and passenger experience.
  • Conducted pre-flight briefings to communicate flight details, roles, and responsibilities, fostering effective teamwork and operational efficiency.

Cabin Crew

EasyJet
04.2015 - 08.2017
  • Ensured passenger safety and compliance with regulations, exceeding sales targets and enhancing in-flight service.
  • Conducted daily flight deck checks, ensuring all safety measures met, consistently delivering exceptional customer service.
  • Managed in-flight sales and cash handling, significantly boosting revenue and maintaining highest ethical standards.

Receptionist

Parkside Medical Centre
06.2014 - 04.2015
  • Greeted and assisted visitors, managed office administration, handled calls from hospitals and patients.
  • Scheduled appointments for doctors and nurses, ensuring efficient patient flow.
  • Accurately completed referrals and communicated with hospitals, ensuring timely patient care.
  • Passed messages to doctors with precise patient information, maintaining high accuracy.
  • Managed confidential data, adhering to best practices, ensuring data security.
  • Registered new patients, streamlining the intake process.
  • Trained new reception staff, improving team efficiency.
  • Coordinated with other surgeries to book appointments during overcapacity, enhancing patient service.

Education

A Levels - English, Sociology, Psychology

St Martins in the fields high school
01.2010 - 01.2012

VCTC Level 3 - Hair and Media Makeup

South Thames College
01.2012 - 01.2014

GCSEs - 10 passes A-C including English and Maths

St Martin in the fields high school
01.2005 - 01.2010

Skills

  • Communication

  • IT Microsoft Packages, Symphony, Salesforce, Momentum

  • Organisation

  • Time Management

  • Customer Service

  • Teamwork

  • First Aid

Interests

Passionate about music and experiencing new cultures through travel

Timeline

UK Institutional and Wholesale Associate

Ruffer LLP
11.2023 - Current

Client Associate

Ruffer LLP
06.2022 - 11.2023

Client Service Assistant

Ruffer LLP
01.2020 - 06.2022

Cabin Manager

EasyJet
08.2017 - 12.2019

Cabin Crew

EasyJet
04.2015 - 08.2017

Receptionist

Parkside Medical Centre
06.2014 - 04.2015

VCTC Level 3 - Hair and Media Makeup

South Thames College
01.2012 - 01.2014

A Levels - English, Sociology, Psychology

St Martins in the fields high school
01.2010 - 01.2012

GCSEs - 10 passes A-C including English and Maths

St Martin in the fields high school
01.2005 - 01.2010

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