Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Norton

Bracknell,Berkishire

Summary

Extensive experience in customer-facing roles with a commitment to delivering exceptional customer service. Capable of enhancing customer experience through providing helpful, friendly service; always ensuring satisfaction and a warm atmosphere. Always eager to help and works well with team members. Strive to be flexible and cooperative, with substantial experience working a variety of different schedules.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work History

Shop assistant

Sainsbury's
Bracknell, Bracknell Forest
05.2023 - Current
  • Offer friendly customer service on a weekly basis to regular customers collecting their groceries via the click and collect service.
  • Offer support in-store to any customer needing assistance in finding a desired product.
  • Dealing with complaints and ensuring my customers are kept happy with a fair and efficient resolution to their problem.
  • Ensure I am available and maintain a flexible schedule in order to cover any necessary shifts.

Crew member

Domino's Pizza
Bracknell, Bracknell Forest
07.2022 - 05.2023
  • Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
  • Prepared and packaged orders with precise presentation skills.
  • Handled customer complaints using quick decision-making to resolve issues.
  • Facilitated smooth flow of customers by effectively managing queues during rush hours.
  • Worked fast and accurately to meet customer needs and service goals.

Education

GCSEs - Maths, English, Science, History, Media Studies, Fine art, Citizenship

King's Academy Eastampstead Park
Berkshire
09.2017 - 06.2022

A-Levels - Art, Psychology, Criminology

King's Academy Easthampstead Park
Berkshire
09.2022 - 06.2024

Skills

  • Relationship-building
  • Complaint handling
  • Customer service excellence
  • Proactive attitude
  • Multitasking efficiency
  • Able to handle stressful scenarios under pressure

Timeline

Shop assistant

Sainsbury's
05.2023 - Current

A-Levels - Art, Psychology, Criminology

King's Academy Easthampstead Park
09.2022 - 06.2024

Crew member

Domino's Pizza
07.2022 - 05.2023

GCSEs - Maths, English, Science, History, Media Studies, Fine art, Citizenship

King's Academy Eastampstead Park
09.2017 - 06.2022
Tia Norton