Tia Norton
Bracknell,Berkishire
Summary
Extensive experience in customer-facing roles with a commitment to delivering exceptional customer service. Capable of enhancing customer experience through providing helpful, friendly service; always ensuring satisfaction and a warm atmosphere. Always eager to help and works well with team members. Strive to be flexible and cooperative, with substantial experience working a variety of different schedules.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Shop assistant
Sainsbury's
Bracknell, Bracknell Forest
2023.05 - Current
- Offer friendly customer service on a weekly basis to regular customers collecting their groceries via the click and collect service.
- Offer support in-store to any customer needing assistance in finding a desired product.
- Dealing with complaints and ensuring my customers are kept happy with a fair and efficient resolution to their problem.
- Ensure I am available and maintain a flexible schedule in order to cover any necessary shifts.
Crew member
Domino's Pizza
Bracknell, Bracknell Forest
2022.07 - 2023.05
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Prepared and packaged orders with precise presentation skills.
- Handled customer complaints using quick decision-making to resolve issues.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Worked fast and accurately to meet customer needs and service goals.
Education
GCSEs - Maths, English, Science, History, Media Studies, Fine art, Citizenship
King's Academy Eastampstead Park
Berkshire 2017.09 - 2022.06
A-Levels - Art, Psychology, Criminology
King's Academy Easthampstead Park
Berkshire 2022.09 - 2024.06
Skills
- Relationship-building
- Complaint handling
- Customer service excellence
- Proactive attitude
- Multitasking efficiency
- Able to handle stressful scenarios under pressure
Timeline
Shop assistant
Sainsbury's
2023.05 - Current
A-Levels - Art, Psychology, Criminology
King's Academy Easthampstead Park
2022.09 - 2024.06
Crew member
Domino's Pizza
2022.07 - 2023.05
GCSEs - Maths, English, Science, History, Media Studies, Fine art, Citizenship
King's Academy Eastampstead Park
2017.09 - 2022.06