Tia Maria
Luton,Bedfordshire
Summary
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Overview
20
20
years of professional experience
15
15
years of post-secondary education
Work history
Clinic Assistant
Stroke Services
Dunstable, Central Bedfordshire
09.2013 - 06.2023
- Stroke Clinic duties involved booking in urgent referrals from A&E / GP / other surrounding hospital within Herts / Beds and Bucks.
- Assisting Stroke consultants in clinic by chaperoning for patients appointment, booking MRI, CT and Ultra Sound scans.
- Updating patient records and outcome of the service
- Corresponding any follow up appointments
- Updating patients GP of appointment and the outcome
- Filing patient paperwork manually then recently electronically
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
Coordinator
Health Call Optical Care
Luton, Luton
07.2009 - 09.2013
- Scheduling advanced weekly appointments for ophthalmologists for home visits for customers who are unable to leave their homes due to disability or illness
- Looking after North and Central London area for scheduling visits
- Dealing with queries from customers / ophthalmologists
- Updating records and outcomes of appointments
- Managed submission from team to meet timely deadlines.
- Formulated and submitted progress reports to managements.
- Scheduled meetings to discuss progress of projects and tasks.
- Managed internal communications through email and memos to deliver announcements.
- Gathered and analysed feedback from customers to gauge satisfaction.
Health Care Assistant
Luton and Dunstable University Hospital
Dunstable, Central Bedfordshire
07.2009 - 09.2013
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
- Safely escorted patients during medical appointments and hospital visits.
- Met with patients and families to discuss care plan adaptations, seeking continual improvement.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
- Administered blood tests and blood pressure checks.
- Thoroughly sterilised and sanitised clinical and mobility equipment.
- Prepared healthy meals and delivered feeding support.
- Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
- Built patient confidence through physical exercise, promoting positive lifestyle changes and improved wellbeing.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Empowered vulnerable individuals to retain maximum independence through targeted care.
- Improved service users' daily lives through compassionate conversation, empathetic care and community socialisation.
- Supported clinical staff to complete health assessments.
- Worked closely with nurses to maintain high levels of communication.
- Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Reception/ Admin Assistant
Unique Recruitment Agency
Luton, Luton
08.2006 - 01.2007
- Answering phone calls. assisting recruitment consultants in finding staff for available vacancies for companies under contract.
- Calculating wages for temporary staff
- Processing application and interviews for recruitment consultants
- sending out information and calling successful applicants after interviews
- Typed and proofread documents produced by other staff members.
- Provided printing, photocopying scanning support to colleagues.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Made travel arrangements and booked accommodation for staff members.
- Kept and maintained accurate filing system for preservation of office information.
- Monitored and updated budget and account records.
Switchboard Receptionist
TNT Express
luton, Luton
01.2004 - 06.2006
- Reception duties included booking in visitors for operations department / management meeting, interview candidates.
- Assisting account department in reminder letters for financial payment to customers, Completing Courier drivers wages,
- Performed operator functions by connecting and transferring calls and setting up conference calls.
- Typed, edited and proofread documents to support clerical tasks.
- Answered calls within required time frame to achieve achieving high ranking in company-wide operator performance.
- Provided an outstanding customer experience by providing professional telephone etiquette to achieve high client satisfaction score.
Reception / Junior Admin
Sports and Soccor
Luton, Luton
04.2003 - 10.2003
- Answering reception phone, diverting calls and queries to appropriate department / person
- General admin duties including photocopying, faxing, chasing up queries and employee references, managing product complaints, handling refunds, arranging managerial meetings.
Education
NVQ Level 2 - Business Administration
09.2002 - 07.2004
Foundation Degree in Science - Psychology
10.2007 - 05.2021
Skills
- Documentation development
- Care management
- Nursing care
- Safeguarding knowledge
- Organisational standards
- Professional and mature
- Database organisation
- Report writing
- Invoicing and billing
- Problem resolution
- Dedicated team player
- File archive administration
- Staff motivation
- Excellent telephone and email etiquette
- Microsoft Outlook
- Microsoft Office
- Accounting support
Timeline
Clinic Assistant - Stroke Services
09.2013 - 06.2023
Coordinator - Health Call Optical Care
07.2009 - 09.2013
Health Care Assistant - Luton and Dunstable University Hospital
07.2009 - 09.2013
University of Bedfordshire - Foundation Degree in Science, Psychology
10.2007 - 05.2021
Reception/ Admin Assistant - Unique Recruitment Agency
08.2006 - 01.2007
Switchboard Receptionist - TNT Express
01.2004 - 06.2006
Reception / Junior Admin - Sports and Soccor
04.2003 - 10.2003
Central Bedfordshire College - NVQ Level 2, Business Administration
09.2002 - 07.2004
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