Tia Kelly
Chandler's Ford,Hampshire
Summary
Dedicated BSc (Hons) Marine Zoology graduate from Newcastle University with a strong interest in aquaculture, sustainability and conservation. An academic background in environmental science, biology and experience in marine research combined with customer service roles have provided excellent communication, problem-solving and analytical skills.
Furthermore, received training for online tutoring and currently employed by MyTutor. This along with scientific presentations carried out as part of my degree demonstrates the ability to break down complex scientific concepts into digestible information, despite varying levels of background knowledge within audiences.
Eager to apply this scientific knowledge to an educational setting, to emphasise the necessity for sustainability and conservation, particularly in the marine environment.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
Work history
Customer Service Specialist
Bamboo
Southampton, Hampshire
07.2025 - Current
- Participated in training sessions for professional development.
- Communicated with customers via email in Microsoft Outlook to resolve queries.
- Recognised those in vulnerable situations and provided those customers with support and personalised solutions whilst being empathetic.
- Rehabilitated and collected payments.
- Use of Excel spreadsheets to keep track of personal and team progress.
- Use of Word documents for customer information and organising.
- Adhered to GDPR when it comes to customer personal information.
Sales advisor
Pets Corner
Eastleigh, Hampshire
09.2020 - 06.2025
- Approached customers, suggesting suitable products and providing advice for reptiles, small animals, fish, cats and dogs.
- Attended training sessions regularly to keep up to date with products and pet nutrition knowledge.
- Maintained high standards by ensuring products were well stocked, presented and clean.
- Kept up to date with promotions.
- Processed cash and card transactions.
Student Ambassador
Newcastle University
Newcastle, Tyne and Wear
09.2023 - 09.2024
- Represented the university and my course in Marine Zoology at open days and events
- Provided information and answered any questions surrounding my course and university life in general, both to parents and prospective students
- Delivered presentations and led campus tours
Education
Bachelor of Science - Marine Zoology
Newcastle University
Newcastle upon Tyne 09.2022 - 05.2025
A-Levels -
Barton Peveril Sixth Form College
Eastleigh, Hampshire 09.2020 - 06.2022
GCSEs - GCSEs
Toynbee School
Chandler's Ford, Hampshire 09.2015 - 07.2020
Skills
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Confident in public speaking/giving presentations
- R programming
- Customer oriented
- Detail oriented
- Organised
- Able to multi-task
Affiliations
- Colouring/Art
- Reading
- Gaming
- Movies
Timeline
Customer Service Specialist
Bamboo
07.2025 - Current
Student Ambassador
Newcastle University
09.2023 - 09.2024
Bachelor of Science - Marine Zoology
Newcastle University
09.2022 - 05.2025
Sales advisor
Pets Corner
09.2020 - 06.2025
A-Levels -
Barton Peveril Sixth Form College
09.2020 - 06.2022
GCSEs - GCSEs
Toynbee School
09.2015 - 07.2020
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