Tia Gurney

Transitioned from optical assistant to audiology practitioner, carrying forward core responsibilities while expanding clinical skills.

• Conduct otoscopy examinations to assess ear health prior to treatment.
• Carried out ear wax removal procedures using appropriate techniques and equipment.
• Assisted patients with hearing aid fittings, adjustments, programming, and maintenance.
• Maintained accurate, confidential patient records within electronic clinical systems, ensuring compliance with data protection standards.
• Supported patients throughout their treatment journey, ensuring a compassionate and patient-centred approach.
• Identified cases requiring referral to senior audiologists or GPs.
• Adhered to infection prevention, health and safety, and data protection policies.
• Managed appointments, patient follow-ups, and administrative duties efficiently.
• Provided compassionate customer service, supporting patients of all ages in navigating their hearing healthcare journeys.
• Maintained up-to-date knowledge of audiology practices, clinical guidelines, and relevant legislation

• Assisted optometrists during domiciliary eye examinations in patients' homes, residential care homes, and nursing facilities.
• Prepared and transported optical equipment, ensuring all instruments were clean, calibrated, and ready for use.
• Welcomed patients, verified personal and medical information, and maintained accurate patient records.
• Facilitated frame selection, lens options, measurements, and dispensing of spectacles to meet individual patient needs.
• Performed adjustments, repairs, and fittings of spectacles to enhance comfort and ensure optimal vision.
• Provided exceptional customer service, fostering positive relationships with patients, particularly those with mobility or cognitive challenges.

• Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
• Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
• Positioned and transported patients in wheelchairs or on movable beds.
• Supported residents with mobility issues, using equipment safely to aid movement.
• Documented care provided, ensuring accurate and up-to-date records were kept.
• Provided emotional support and companionship, building trusting relationships.

Supported customers in selecting frames and lenses to suit face shape and optical needs.

• Applied glazing techniques to ensure precise fitting of glasses, enhancing overall customer comfort.
• Managed appointments, efficiently scheduling and reminding customers of upcoming visits to maximise clinic flow.
• Resolved customer complaints with empathy and professionalism, ensuring satisfaction and fostering loyalty.
• Greeted customers promptly, creating a welcoming environment that enhanced their experience.
• Accurately processed customer payments and orders.
• This job role started with an apprenticeship and led on to many job roles including the following: