Tia Chapman
Maidstone,Kent
Summary
Organised professional with experience in customer-facing hospitality and office administration. Skilled in delivering customer service, managing administrative tasks with precision, and coordinating processes in fast-paced environments. Quick learner with strong organisational skills and adaptability. Ready to contribute a proactive approach to a new opportunity while further developing skills.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work history
New Business office clerk
Andrew Lee & Co Property Lawyers
Maidstone, Kent
2025.09 - Current
- Preparing and processing new client files, ensuring all documentation is completed accurately and efficiently.
- Producing quotations and assisting clients through the initial stages of the onboarding process.
- Building positive relationships with clients by delivering a professional and customer-focused service.
- Enhanced customer satisfaction with prompt responses to telephone, email, mail and in-person enquiries.
- Communicating professionally with clients both over the phone and face-to-face, providing updates and responding to enquiries.
- Managing multiple tasks simultaneously while maintaining a high level of accuracy and attention to detail.
- Using case management systems and Microsoft Office to organise files and maintain accurate records.
- Processed incoming post efficiently; distributed correspondence internally promptly enabling swift action on matters requiring attention.
- Completed clerical duties including photocopying, mailing and filing documents to keep records organised.
Waitress
Wagamama
Maidstone
2025.03 - 2026.07
- Managed dedicated section, delivering exceptional guest experience and timely service during busy shifts
- Deliver excellent customer service, resolving guest queries and complaints professionally and promptly
- Collaborated with kitchen and front-of-house teams to ensure smooth service flow during high-volume periods
- Prepared and served drinks to high standards while maintaining cleanliness and accuracy at the bar
- Processed Deliveroo and takeaway orders efficiently, ensuring each order was accurately packaged and presented.
- Completed end-of-day closing duties, including cleaning, restocking, and meeting all health & safety standards.
- Adapt quickly to different roles within the team to support overall operations and maintain service quality
Waitress
Pizza express
Tunbridge Wells / Maidstone / Ashford
2023.10 - 2025.03
- Delivered exceptional, friendly, and fast service to process high volume of food and drink orders at peak times
- Optimised guest experience by serving each guest with a sincere, positive, and enthusiastic attitude
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Resolved customer complaints promptly and escalated significant operational concerns to management for timely resolution
- Recorded orders and partnered with team members to serve food accurately and efficiently
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Maintained knowledge of and made current drinks from the menu
- Maintained brand image by ensuring neat personal appearance
- Adhered to hygiene guidelines to ensure a clean and safe environment for customers and staff.
- Routinely reset tables with spotless service ware
- Managed own sections during peak times, ensuring customer satisfaction and attentive service
Waitress
The Grey Lady
Tunbridge Wells
2022.09 - 2023.12
- Delivered exceptional, friendly, and fast service to process high volume of food and drink orders at peak times
- Optimised guest experience, serving each guest with sincere, positive, and enthusiastic a sincere, positive, and enthusiastic attitude
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Recorded orders and partnered with team members to serve food accurately and efficiently
- Collaborated with chef to cater for guests with food allergies, intolerances, or gluten-free requests
- Restocked silverware and condiments regularly to ensure availability for customer service
- Maintained brand image by ensuring neat personal appearance
- Routinely reset tables with spotless service ware
- Followed hygiene guidelines
Waitress
The Dorset Arms
Withyham
2022.05 - 2022.08
- Delivered exceptional, friendly, and fast service to process high volume of food and drink orders at peak times
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Maintained brand image by ensuring neat personal appearance
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, entrees, and desserts
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Optimised guest experience, serving each guest with sincere, positive, and enthusiastic attitude
- Collaborated with chef to cater for guests with food allergies, intolerances, or gluten-free requests
- Resolved customer complaints promptly and escalated larger operational concerns to management
- Recorded orders and partnered with team members to serve food and beverages accurately and efficiently
- Followed hygiene guidelines
- Answered phones politely and promptly
- Stocked and maintained silverware and condiments
- Washed buffet, restaurant, and banquet items, including silverware, dishes, cooking utensils, equipment
- Routinely reset tables with spotless service ware
Waitress
The fox and goose
Maidstone, Kent
2021.07 - 2021.12
- Delivered exceptional, friendly, and fast service to process high volume of food and drink orders at peak times
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Maintained brand image by ensuring neat personal appearance
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, entrees, and desserts
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback
- Optimised guest experience, serving each guest with sincere, positive, and enthusiastic attitude
- Collaborated with chef to cater for guests with food allergies, intolerances, or gluten-free requests
- Resolved customer complaints promptly and escalated larger operational concerns to management
- Recorded orders and partnered with team members to serve food and beverages accurately and efficiently
- Followed hygiene guidelines
- Answered phones politely and promptly
- Stocked and maintained silverware and condiments
- Washed buffet, restaurant, and banquet items, including silverware, dishes, cooking utensils, equipment
- Routinely reset tables with spotless service ware
Kitchen Porter
Verdigris
Tonbridge, Kent
2021.05 - 2021.10
- Collected, cleaned, and disinfected kitchen tools and supplies to maintain a high standard of health and safety
- Removed rubbish and dropped food items regularly to keep workspaces neat and clean
- Cleaned, sanitised, and organised food speed racks, bins, and dry storage racks
- Cleaned dishes with detergent, rinsing and sanitising chemicals in 1 compartment sink
Education
Distinction in level 2 catering VRQ - Catering
Midkent college
Maidstone, Kent 2023.09 - 2024.06
GCSE's -
Skinners Kent Academy
Tunbridge wells, Kent 2018.09 - 2023.05
Skills
- Customer service skills
- Organisational skills
- Multitasking ability
- Microsoft Word
- Full UK driving licence
- Communication skills
- Calm under pressure
REFRENCES
- Jan, Williams, 07889453949, The fox and goose
- Anna-Mai, Carter, ex manager, +44 7877 533201, Pizza express
- Sophie, Beeson, +44 7432 076334
INTERESTS
Cooking / baking, Rock climbing, The gym, Reading
Timeline
New Business office clerk
Andrew Lee & Co Property Lawyers
2025.09 - Current
Waitress
Wagamama
2025.03 - 2026.07
Waitress
Pizza express
2023.10 - 2025.03
Distinction in level 2 catering VRQ - Catering
Midkent college
2023.09 - 2024.06
Waitress
The Grey Lady
2022.09 - 2023.12
Waitress
The Dorset Arms
2022.05 - 2022.08
Waitress
The fox and goose
2021.07 - 2021.12
Kitchen Porter
Verdigris
2021.05 - 2021.10
GCSE's -
Skinners Kent Academy
2018.09 - 2023.05