Tia Chapman
Ipswich,Suffolk
Summary
Experienced professional focused on retail sales with customer-centric approach. Drive sales growth through personalised service and in-depth product knowledge. Excel in creating engaging shopping experiences and building customer loyalty.
Overview
11
11
years of professional experience
Work history
Sales Assistant
Sainsburys
2020.06 - 2026.04
- Maintaining and investigating inventory levels through use of online handsets while producing relevant reports.
- Assisted customers with product selection for optimal satisfaction, as well as shopping for consumers who place orders online.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Ensured stock replenishment in a timely manner to maintain product availability.
Waitress
Ask
2018.09 - 2021.04
- Ensured smooth restaurant operation by effectively managing reservations system.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Improved customer satisfaction by providing efficient and friendly service. Utilised professional communication skills to resolve customer complaints.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Advanced team efficiency by assisting in training new waitstaff members.
Hair Stylist Assistant
Claydon Hair Company
Ipswich
2015.06 - 2018.07
- Maintained clean and hygienic work station for health and safety compliance.
- Greeted customers warmly upon arrival; enhanced their salon experience by offering refreshments and magazines whilst waiting.
- Conducted inventory checks regularly for stock management purposes.
- Swept up cut hair after each appointment; kept salon floor tidy throughout the day.
- Prepared tools and equipment prior to appointments for efficient service delivery.
Education
BA Honors - Law
University of East Anglia (UEA)
Norwich, Norfolk 09/2022 - 07/2025
A Level - Business, Economics, Biology
Suffolk One 6th Form
Ipswich, Suffolk 09/2018 - 06/2020
Skills
- Ability to work alongside another or in a team, as well as individually
- Results driven and thrives in high pressure situations
- Effective time management
- Able to prioritise and manage multiple tasks while taking initiative
- Demonstrated excellent communication skills in customer facing roles
- Critical thinking and decision making
- Attention to detail
- Strong empathy and determination to do the best for others
Timeline
Sales Assistant
Sainsburys
2020.06 - 2026.04
Waitress
Ask
2018.09 - 2021.04
Hair Stylist Assistant
Claydon Hair Company
2015.06 - 2018.07
BA Honors - Law
University of East Anglia (UEA)
09/2022 - 07/2025
A Level - Business, Economics, Biology
Suffolk One 6th Form
09/2018 - 06/2020