Thuveekaran Selvendran
high wycombe,buckinghamshire
Summary
Highly motivated and driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognised for performance excellence in operations and customer care. Strong ability to drive profits, control costs and achieve continuous process improvement. Successfully motivated, trained and developed team members to drive profitability in highly competitive environment. General Manager with proven business acumen. Offering strengths in employee motivation, issue resolution and stakeholder management. Entrepreneurial leader with demonstrated ability to build productive relationships across multiple levels of organisation. Seasoned General Manager with proven business acumen. Entrepreneurial and quick learner with demonstrated ability to improve workflow efficiency and productivity across multiple levels of organisation. Offers strengths in budget management and industry compliance. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
7
7
years of professional experience
Work history
Customer service assistant
Next Retail
High Wycombe, Buckinghamshire
11.2023 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
Warehouse supervisor
Next Distribution
High Wycombe, Buckinghamshire
11.2023 - Current
- Delivered performance appraisals to drive team productivity.
- Operated forklifts and low level order pickers with precision.
- Operated forklifts and pallet jacks in alignment with safety protocols.
- Improved warehouse layout to maximise storage space.
- Investigated process faults and devised targeted solutions.
- Delegated tasks and coordinated warehouse workflow to support continuous productivity.
- Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
- Monitored warehouse safety and swiftly resolved hazards.
- Reported daily warehouse performance data and updated company logs.
- Planned work rotas to optimise team performance and target achievement.
Manager in Training
SS fittings ltd
Milton Keynes, united kingdom
09.2022 - 10.2023
- Oversaw contractor and materials budgets with strong financial acumen.
- Erected structures following clients' specifications and directions.
- Stayed up-to-date on the latest safety practices and regulations through training.
- Dug drainage and installed irrigation systems.
- Planned and executed work with correct tools, materials and equipment to maximise efficiency and finish jobs on time.
- Recorded completed projects accurately and in line with company procedures.
- Kept building supplies in good working order by servicing and maintaining equipment and tools .
- Collaborated with multidisciplinary teams to complete large-scale construction projects.
- Managed various aspects of building projects, including deadline setting, supply sourcing and outsourcing subcontractors.
- Followed client specifications and directions to erect scaffolding and structures.
- Stayed in line with health and safety requirements throughout building and construction by wearing personal protective equipment.
- Maintained corporate standards, ensuring sites adhered to brand guidelines.
- Handled special projects designated by senior developer.
- Contributed to back-end experience and collaborated on APIs.
- Proficiently used open-source packages and source code libraries.
Warehouse Operative
River Island Warehouse
Milton Keynes, united kingdom
01.2021 - 09.2022
- Manned the state of the art voice system Choose and load goods onto pallets and cages Aid in truck: loading and unloading goods.
- Picked orders to meet productivity targets.
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
- Transferred materials weighing up to 10kg above head using safe manual lifting techniques.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Transported pallets and heavy stock using forklift equipment.
- Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Moved products using industrial trucks, forklifts and electric pallet jacks.
- Provided accurate stock reports to warehouse manager to allow for timely reordering.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
Customer Assistant
JD Sports
Milton keynes, united kingdom
12.2019 - 01.2021
- Iama hardworkinganddependablestudent.Itakesatisfactionindoingmy besttoovercomeobstacles.Iamdedicatedtomywork,thusIperform wellwithwhatevertaskassignedtome.Iamoptimisticaboutmyfuture andlife.IbelieveIamavaluedteammemberwhocanworkunder pressureandapplyallofmypersonalknowledgeandtalentsasneeded
- I'dliketodiscovertheworldofworkinordertorecogniseandadopt necessaryabilities,aswellastobeabletoengagewith customers/clientsandcoworkersinordertofulfilassignedtasksquickly, asthiswouldhelpmegrowalong-termcareer
- Enjoyprovidingexcellentcustomerservices
- Stronginterpersonalskills
- Teamwork:reliable,honestandcapable.Abletohelpcompletetasks andprojectswiththegiventimeperiod.DuringNCSIwasableto buildteamworkingandteambuildingskillswithpeoplethatI havenotbefore
- Exceptionalcommunicationskills-Facetofaceandoverthephone conversations
- Greatorganisationalskills:makesurethateverythingprovidedorused areorganised,sothattheycanbeeasilyrevisitedandusedby othermembers.Alwaysplanaheadoftimeinordertodothings quicklyandefficiently
- Timemanagementskills-Meetingdeadlines
- MiltonKeynesCollege-, to2021
- ArdenUniversityEaling-2021to2022
- BuckinghamshireNewUniversity-2022
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Updated visual merchandising displays to drive sales through engaging and appealing store windows.
- Prioritised tasks in order of urgency to create positive shopping experience for customers.
- Received and actioned feedback politely and professionally, going extra mile to deliver positive customer outcomes.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Elevated customer shopping experience by greeting customers in warm, friendly manner within target timeframe.
- Resolved customer queries and concerns in proactive manner, leading to increased customer satisfaction.
- Facilitated positive first impressions by maintaining smart, professional appearance at all times.
- Addressed customer service enquires quickly and accurately.
- Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
- Upheld privacy and security requirements established by national legislation.
- Resolved customer queries over phone and by email.
- Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
Customer Service Assistant
dominos
Milton Keynes, Buckighamshire
01.2018 - 12.2019
- CustomerAssistant Greet all customers with a smile that is genuine and friendly
- Ensure that clients receive the greatest service possible each and every time they enter the store
- Understand the Customer Service Metrics Program's Process.
- Built rapport with customers through courteous and professional communications.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Stocked and rotated inventory regularly.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
- Maintained updated product and service knowledge, applying strong troubleshooting skills to address technical issues.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
- Worked with management to review and implement revised policies an procedures to improve performance.
- Suggested actionable improvements to enhance customer experiences and drive revenue.
Shop Floor Assistant
Premier Convenience Store
Milton Keynes, United kingdom
03.2017 - 01.2018
- JobTitle:CustomerServiceandQualityChecker Attendcustomersneeds,acknowledgepreferences.
- Encouraged customer loyalty by building positive rapport with regular customers.
- Arranged shelves to display promotions, sales and deals in the optimum placement to increase purchases.
- Maintained flexible schedule to accommodate changing levels of demand.
- Assisted customers with testing and selecting products suited to individual tastes, styles or needs.
- Maintained excellent customer satisfaction by providing helpful, friendly and attentive customer service.
- Established and nurtured effective relationships with customers, colleagues and store management.
- Assisted checkout team with till operations, order processing and bag packing during busy shopping periods.
- Proactively communicated promotions, sales and deals to customers during interactions.
Education
Certificate of Higher Education - ENGINEERING
Milton Keynes College
Milton Keynes 09/2019 -
Diploma of Higher Education - computer science with artificial interline
Buckinghamshire New University
High Wycombe, BKM2026
Certificate of Higher Education - engineering
Newham College
London, ENG2021
Skills
- Business development
- Staff training and development
- Complex problem solving
- Budgeting and cost control strategies
- Recruiting and hiring
- Dealership management
- Project management
- Financial management
- Staff training
- Customer experiences
- Sales planning and implementation
- Editorial photography
- Goal development planning
- Schedule management
- Stakeholder relationship management
- Data review and analysis
- Advertising and marketing
- Sales trend forecasting
- Computer-savvy
- Just In Time stock control
- Target-driven
- Forklift operation
- Team leadership and motivation
- Warehouse processes
- Packing and picking
- Warehouse maintenance
- Safety regulations expertise
- Warehouse operations coordination
- Eye for accuracy
- Budget analysis
- Routing
- Coordination
- Excel proficiency
- Operations management
- Stock counts
- Order pulling
- Contract Negotiation
- Staff Management
- Logistics
Additional Information
- PERSONAL PROFILE KEYSKILLS
Languages
Tamil
Native language
English
Proficient
C2
Tamil
Native
E
Beginner
Timeline
Customer service assistant
Next Retail
11.2023 - Current
Warehouse supervisor
Next Distribution
11.2023 - Current
Manager in Training
SS fittings ltd
09.2022 - 10.2023
Warehouse Operative
River Island Warehouse
01.2021 - 09.2022
Customer Assistant
JD Sports
12.2019 - 01.2021
Customer Service Assistant
dominos
01.2018 - 12.2019
Shop Floor Assistant
Premier Convenience Store
03.2017 - 01.2018
Certificate of Higher Education - ENGINEERING
Milton Keynes College
09/2019 -
Diploma of Higher Education - computer science with artificial interline
Buckinghamshire New University
Certificate of Higher Education - engineering
Newham College
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