THURGA KUNALAN
Wembley,UK
Summary
Results-driven professional with extensive expertise in customer service, billing systems, and transaction handling. Demonstrates exceptional problem-solving abilities and organisational skills, ensuring efficient feedback management and service knowledge application. Adept at maintaining flexibility in dynamic environments while consistently achieving high customer satisfaction.
Friendly Customer Service Associate with knack for resolving issues and enhancing customer satisfaction. Excelled in managing high-volume customer interactions, consistently improving feedback scores and fostering loyalty. Known for creating positive environment and streamlining processes to boost team efficiency.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Customer service associate
GANA RESTAURANT
Wembley
06.2024 - Current
- Greeted customers warmly and ensured a positive dining experience
- Accurately handled cash, card payments, and POS system operations
- Managed multiple tables efficiently in a fast-paced environment
- Collaborated with front-of-house and kitchen workers
Consistently followed health, safety, and hygiene standards - Assisted with setting up and closing the restaurant
TEMPORARY ASSISTANT LECTURER
UNIVERSITY OF JAFFNA - SRI LANKA
JAFFNA
11.2022 - 10.2023
- Assist in teaching undergraduate courses in translation studies, interpreting, and linguistics
- Assess and grade assignments, translations, tests, and examinations
- Provide academic support, feedback, and consultation to students
- Supervise student projects, presentations, and internships where applicable
- Conduct research in translation studies, linguistics, or related fields
- Participate in departmental meetings and academic committees
- Support examination administration and invigilation
- Adhere to institutional academic policies and ethical standards
Education
Master of Business Administration -
University of Roehampton
London, England 04.2024 - 05.2025
Bachelor of Arts in Translation Studies -
UNIVERSITY OF JAFFNA
SRI LANKA 03.2017 - 05.2022
A-Levels - COMMERCE
Ramanathan Hindu Ladies' College - Colombo
SRI LANKAO'Levels -
Ramanathan Hindu Ladies College - Colombo
SRI LANKASkills
- Customer service
- Billing systems
- Organising
- Problem solving
- Results-driven
- Flexibility
- Service knowledge
- Transaction handling
- Feedback management
- Customer service
Timeline
Customer service associate
GANA RESTAURANT
06.2024 - Current
Master of Business Administration -
University of Roehampton
04.2024 - 05.2025
TEMPORARY ASSISTANT LECTURER
UNIVERSITY OF JAFFNA - SRI LANKA
11.2022 - 10.2023
Bachelor of Arts in Translation Studies -
UNIVERSITY OF JAFFNA
03.2017 - 05.2022
A-Levels - COMMERCE
Ramanathan Hindu Ladies' College - Colombo
O'Levels -
Ramanathan Hindu Ladies College - Colombo