Thu Ra Aung (William)
Leeds,West Yorkshire
Summary
Improve restaurant operations through proactive and amiable communication.Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty. Takes on a challenging new role, good interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
6
6
years of professional experience
Work History
Team leader supervisor
Little Tokyo
Leeds, England
03.2022 - Current
- Maintain clean, organised working areas to create positive, productive environments with minimal risk.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Check, order, and receive the stock list for the whole restaurant to operate for the whole week.
- Controlled and requisitioned raw material inventory to prevent shortages.
- Solve the customer's complaint about the foods or drinks from the restaurant or online delivery.
- Handle and plan the special days promotions, such as Valentines Day, Christmas Eve, New Year, etc.
- Improved front-of-house (FOH) staff productivity by elevating greeting and seating processes.
- Coordinated front-of-house and back-of-house staff for smooth work flow to maximise guest satisfaction.
Head of front of house
Mommy Thai
Leeds, Englans
03.2022 - 10.2022
- Built a loyal customer base by creating a welcoming environment with top-quality service.
- Worked closely with the chef and kitchen staff to confirm food and beverage services met customers' needs.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Check and complete the end-of-day cleanup to reset the whole restaurant for the next day.
General manager
G Home Company Limited
Yangon, Myanmar
04.2020 - 01.2022
- Help and oversee day-to-day operations.
- Plan and maintain an efficient budget for operations.
- Allocated resources to teams and projects based on need, performance, and availability.
- Generated business, cost, and employee reports to management.
- Developed key operational initiatives to drive and maintain substantial business growth.
General manager
Private Universities Student Union
Yangon, Myanmar
05.2018 - 12.2020
- Planning the event and recruiting players for the Private Universities Football League (PUL 18) and Dota 2 Tournament (PUSU CUP).
- Find the venue sponsorship, main sponsorship, and refreshment sponsorship for the event.
- Plan for the invitation letters and list the seating plan for the open and closing ceremonies.
- Collaborate with one of the most famous e-sports companies in Myanmar and create the PUBG mobile online tournament during COVID-19.
Head of Purchasing
T.T.T Meat & Seafood Delivery Service
Yangon, Myanmar
01.2018 - 02.2020
- Check the daily purchase orders from the hotels and restaurants.
- Completed duties to deliver on targets with accuracy and efficiency.
- Reply and check the customer order and feedback online.
- Check and list the daily inventory list.
- Calculate and summarize the monthly purchasing list.
- Startup an online program on my leading sites, such as Grab Food and Foodpanda, for the customer's one-stop service.
Education
Myanmar Secondary Education -
/2015 - /2016
Advanced Diploma in Business -
/2016 - /2018
Diploma -
/2017 - /2018
Bachelor of Arts -
/2019 - /2020
Master of Business Administration -
/2022 - /2023
Skills
- Management
- Marketing
- Problem-solving
- Team building
- Supply chain management
- Customer service
- Production target management
Timeline
Team leader supervisor - Little Tokyo
03.2022 - Current
Head of front of house - Mommy Thai
03.2022 - 10.2022
General manager - G Home Company Limited
04.2020 - 01.2022
General manager - Private Universities Student Union
05.2018 - 12.2020
Head of Purchasing - T.T.T Meat & Seafood Delivery Service
01.2018 - 02.2020
Ministry of Education - Myanmar Secondary Education,
/2015 - /2016
STI Myanmar University - Advanced Diploma in Business,
/2016 - /2018
International Trade Basic Course - Diploma,
/2017 - /2018
University of Bedfordshire - Bachelor of Arts,
/2019 - /2020
Leeds Beckett University - Master of Business Administration,
/2022 - /2023
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