Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Thorn Cross

Worcester,Worcestershire

Summary

I am a highly experienced Shift Manager, with a proven ability to lead and motivate large teams of 45+ staff in fast-paced, high-volume environments. Skilled in coordinating warehouse operations, optimising shift performance, and maintaining strict compliance with health and safety standards. Adept at workforce planning, performance management, and driving continuous improvement through data-driven decision-making. Known for fostering a collaborative work culture, resolving operational challenges efficiently, and consistently meeting service level targets. Proficient in logistics systems including Excel, with a strong focus on accuracy, accountability, and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Shift leader

Muller Milk & Ingredients
Droitwich, Worcestershire
08.2023 - Current
  • Leading a rotating day/night shift of 90+ employees.
  • Identifying and coaching front line team members, and putting succession plans in place for development, up, through and across the business.
  • People management including performance reviews, job chats, absence management, disciplinaries, difficult conversations.
  • Promoting and applying Operational Excellence, coaching teams on the principles and tools.
  • Strategic planning, including peak planning, holiday allocation and team rotas.
  • High level proactive and reactive problem solving and facilitation, coaching the team to do the same.
  • Having a hands on approach, leading the way by visiting the workstation to help rectify the problem, collaborating with others for escalation.

Chill Coordinator

Muller Milk & Ingredients
Droitwich, Worcestershire
08.2022 - 07.2023
  • Maintain accurate records of chilled stock levels.
  • Responsible for warehouse waste management, highlighting all concessions and actively looking at ways to deliver improvement.
  • Reconcile physical vs. system inventory
  • Liaise with suppliers, transport teams, warehouse staff, and customers.
  • Provide updates on delivery status and resolve any issues or delays.
  • Promote cross functional working with sites to ensure optimum product availability.
  • Ensure end to end product traceability and fully support product recall and traceability for our customers.

Chill Operative

Muller Milk & Ingredients
Droitwich, Worcestershire
02.2022 - 08.2022

Manually pack product into trolleys, ensuring the product is fit for purpose and highlighting any non-conformance.
Transport full and empty trolleys across the chill.
Operate and complete asset care/deep cleaning on equipment.
Ensures good manufacturing, housekeeping, hygiene, and health and safety standards throughout their shift.
Complete all documentation, ensuring they up to date and available.
Operate trolley wash and ensures adequate trolley supply to fillers.
Leads by example encouraging appropriate behavioural safety and technical standards in support of company values and culture.
Able to carry out tasks requested by both, coordinators and shift leads.

Education

GCSEs - Business, Geography, Science, English, Maths, Geography, RE

Chantry High School
Worcester, Worcestershire

Skills

  • Team Leadership & Motivation: Effectively lead and support large teams across multiple shifts, fostering a culture of accountability and high performance
  • Operational Oversight: Manage daily logistics operations including goods-in, dispatch, and inventory control to meet service level targets
  • Workforce Planning: Skilled in shift scheduling, resource allocation, and adapting staffing levels to meet fluctuating demand
  • Health & Safety Compliance: Ensure adherence to H&S standards, conduct risk assessments, and promote a safety-first environment
  • Process Improvement: Identify inefficiencies and implement lean practices to improve productivity and reduce waste
  • Performance Management: Monitor KPIs, conduct team briefings, and drive continuous improvement through coaching and feedback
  • Conflict Resolution: Handle interpersonal issues professionally, maintaining team morale and operational focus
  • System Proficiency: Experienced with AS400, handheld scanners, and Microsoft Excel for reporting and analysis
  • Cross-Functional Communication: Liaise with transport, planning, HR, and senior management to ensure smooth operations
  • Incident Reporting & Documentation: Maintain accurate records of shift activities, incidents, and compliance logs

Certification

HACCP Level 3

COSHH Level 2

IOSH Managing Safely

References

References available upon request.

Timeline

Shift leader

Muller Milk & Ingredients
08.2023 - Current

Chill Coordinator

Muller Milk & Ingredients
08.2022 - 07.2023

Chill Operative

Muller Milk & Ingredients
02.2022 - 08.2022

GCSEs - Business, Geography, Science, English, Maths, Geography, RE

Chantry High School
Thorn Cross