Thomas Matthew Laverty

I am writing to express my keen interest in the position you currently have advertised. With a proven track record in customer service, retail management, and sales, I believe that my skills and experience make me an ideal candidate for this role. Having worked as a Customer Service Advisor at SendMyBag, I have gained invaluable experience in managing diverse customer needs and resolving queries efficiently. My ability to handle call and email inquiries, liaise with customs authorities and couriers worldwide, and consistently deliver exceptional customer service has contributed to my success in this role. I have been recognized for my performance, receiving a promotion and pay raise due to my consistent top-ranking performance in all key performance indicators. Additionally, my experience as a Manager at Socialites, where I successfully managed stock sales, orders, and inventory, demonstrates my leadership capabilities. I effectively handled cash handling responsibilities, maintained cleanliness of work areas, and provided new device demonstrations. Through my exceptional organizational skills, I managed a small team and ensured smooth operations while consistently meeting targets. During my tenure as a Senior Direct Sales Advisor at Convergys, I honed my sales skills, consistently achieving top rankings in sales targets. I also completed a Team Leader course, which equipped me with valuable skills in team management and enhanced my ability to collaborate effectively with colleagues. Furthermore, I hold a strong educational background, including a GCSE and A-Level qualification in subjects such as Maths, English, History, and Business Studies. These academic achievements demonstrate my commitment to continuous learning and development. With my strong work ethic, excellent communication skills, and a passion for delivering exceptional customer service, I am confident in my ability to contribute to the success of this business. I thrive in dynamic environments, enjoy working collaboratively, and possess a proactive approach to problem-solving. I am excited about the opportunity to join you and help contribute to the continued growth and success. I would welcome the chance to discuss in person how my skills and qualifications align with your company's goals. Thank you for considering my application . Profile Summary: Results-driven and customer-focused professional with a proven track record in providing exceptional customer service and effectively managing diverse teams. Skilled in handling administrative tasks, problem-solving, and ensuring seamless service delivery. Proficient in managing stock sales, inventory, and conducting product demonstrations. Consistently exceeding performance targets and making significant contributions to organizational success.