Thomas Luke Haeney
Swansea
Summary
A hardworking team player who is experienced in providing professional, punctual support. Organised and focused for quick, accurate task completion. Skilled at resolving issues both over the phone and face-to-face.
Background in kickboxing instruction, demonstrates strong skills in empathy, managing groups of young people, and session planning. Experience as a junior kickboxing instructor from 2016 to 2019 highlights patience, persistence, and the ability to adapt flexibly to diverse situations. Recent participation in the Sea Ranger Boot Camp underscores resilience and problem-solving capabilities. Committed to fostering team building and maintaining high energy levels in all endeavours.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Ticket Office Clerk
Swansea City Football Club
Swansea
08.2018 - Current
- Improved customer satisfaction by promptly addressing ticketing issues and concerns.
- Responded tactfully to irate or difficult customers, resulting in favourable outcomes.
- Delivered exceptional levels of service despite high-pressure situations during peak hours.
- Adapted quickly to new booking systems and technology updates.
- Handled large volume of calls daily for ticket bookings and inquiries.
- Conducted calls professionally and politely to maintain excellent service standards.
- Enhanced teamwork by providing training to new recruits.
- Supported colleagues during complex cases, promoting collaboration.
Education
A-Levels -
Gower College
Swansea 09.2018 - 08.2020
GCSEs -
Pontarddulais Comprehensive School
Swansea 09.2013 - 08.2018
Skills
Volunteer Junior Kickboxing Instructor 2016-2019
- Empathy and understanding
- Group class management
- Patience and persistence
- Session planning
Sea Ranger Boot Camp (March 2024)
- High energy level
- Resilient attitude
- Flexibility to adapt
- Problem-solving
- Team building
Affiliations
- Playing and organising a variety of tabletop roleplaying games
- Fitness
- Video gaming
- Collecting and reading comics and manga
- Hiking
Accomplishments
- Bronze Duke of Edinburgh Award Completed 2017
- Kickboxing brown belt
References
References available upon request.
Timeline
A-Levels -
Gower College
09.2018 - 08.2020
Ticket Office Clerk
Swansea City Football Club
08.2018 - Current
GCSEs -
Pontarddulais Comprehensive School
09.2013 - 08.2018
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