THOMAS GEORGE COUSINS

• Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
• Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
• Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
• Oversaw all daily office operations and equipment maintenance.

After doing project management for a couple years. I was promoted to account management and looking after buildings we had the maintenance for with the likes of COLLIERS, CBRE, JLL, BARFOOT &

THOMPSON. Delivering high level of service to clients to maintain and extend relationships for future business opportunities.

SKILLS GAINED

• Client relationships
• Keeping clients with a 100% record
• Nurtured client relationships scheduling on site visits or off site meeting to touch base on account needs
• Handled client concerns and complaints to resolve issues and build loyalty
• Never loosing a account with a 100% record
• Cross selling and Up selling
• Proficiency use with BMS systems

Skills: Account Management · Client Relations · Customer Engagement

• PROJECT MANAGER - DEC 2019 - DEC 2022 · 3 YRS 4 MO

Being promoted from working as a chiller tech, wanting more of a leadership management role I went into project management, running big job sites and looking after 5 - 10 colleagues. These jobs were full floor fit outs. I would be working with the building owner, site manager and building operations manager to get the jobs done efficiently and on time.

SKILLS GAINED

•. Managing 10-15 colleagues
•. Keeping up with time lines and hand over dates 100% completion rate on all jobs
•. Project management
•. Speaking to and keeping up with client and customer meetings.

Skills: Problem Solving · Time Management · Project Management.

INSTALLATION TECHNICIAN - AUGUST 2017 - DEC 2019 · 2 YRS 4 MO

Installation of all equipment in refrigeration from controls and chillers. Keeping a leadership role when working in a team, having good communication with my team and getting the job done.

SKILLS GAINED

•working in a team
•becoming a leader
•customer and client communications
•time keeping
•management

Teaching a drama class in a school in Milan ranging from 5 year olds to 12 year old, also doing private 1-1 lessons prepping students and clients for english exams and ILESTS tests.

SKILLS GAINED

• Adapted diverse teaching methods to boost student focus.
• Created vibrant learning atmosphere through interactive exercises and discussions.
• Applied various instructional approaches, experiential learning and self-assessment to increase retention and understanding.
• Facilitated group interventions for students with diverse abilities.
• Keeping schedule and hitting deadlines.

Working in a high level residential carpentry company meaning working to the best of my ability with a hunger for making no mistakes and taking pride in my work.

SKILLS GAINED

• Learning how to read plans for existing and new builds
• How to communicate wıth other trades and customers
• How to be a better builder and carpenter.
• Maintained safe and clean working environment for compliance with workplace health and safety policies.
• Negotiated materials costs to keep projects within budgets.
• Worked fast under time constraints to meet specific timelines.
• Working in a team.

Teaching drama to children ranging from 5 years old - 14 years old at school, also having private 1 to 1 lessons.

SKILLS GAINED

• Adapted diverse teaching methods to boost student focus.
• Applied differentiated teaching methods to meet varied student needs.
• Organised extra-curricular activities and field trips to supplement and enhance learning experience.
• Applied various instructional approaches, experiential learning and self-assessment to increase retention and understanding.

Cleaning the properties that we work in after the work has been completed to ensure the customer gets fully satisfied.Giving additional support to my boss when it is needed whether it is plastering, plumbing or completing the electrics at residential or commercial building, Being flexible to offer different skills at a wide variety of job sites to make sure the finished product is of the highest quality.

SKILLS GAINED

• The confidence to make my own decision when working alone based on my training and judgement
• The ability to communicate with a wide array of customers to ensure that the company gets a great review for future business
• I have learnt the way to identify faults or weaknesses with a job that I have done and improve on these to give a better service for our clients.
• Finished on-the-job training within set deadlines.
• Completed related coursework on time and to high standard.

• Including dealing with the post and filing selected documents
• Maintaining the cleanliness of the office and the toilets ensuring that the office was a suitable working environment
• Taking messages left my potential clients if there is an overflow of calls
• Whilst answering the phones, I have to ensure I seem positive, happy and professional to leave a suitable image of the company
• Skills gained
• Working in a fast paced environment has helped me understand the need for concentration and 100% focus to ensure my job was completed to the highest standard
• The sales environment has installed far greater career ambition than before the job, giving me a desire to succeed in the selected job role.