Thomas Andrew O'Malley
Urmston,Lancashire
Summary
Dynamic professional with a strong foundation in customer service and communication, complemented by expertise in technical support and troubleshooting. Demonstrates exceptional administration and data management skills, coupled with effective time management and organisation. Proven ability to collaborate within teams or work independently, adept at cash handling and point-of-sale systems. Skilled in problem-solving under pressure, with a flair for social media marketing and content creation. Aspires to leverage these competencies to drive business success and enhance customer satisfaction.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work history
Clothing Brand Owner – Headless King
2021.01 - 2026.02
- - Managed all business operations, including emails, fulfilment, and customer communication.
- - Designed and planned social media campaigns.
- - Handled stock organisation and order processing.
Professional Musician / Content Creator
2020.01 - 2026.02
- - Coordinated tours, logistics, and scheduling across multiple countries.
- - Created video, photo, and social media content.
- - Delivered music lessons and mentoring online.
Retail Assistant (Temporary)
Sainsbury’s
2024.10 - 2024.12
- - Maintained stock levels, product displays, and store organisation.
- - Assisted customers professionally and efficiently.
- - Worked collaboratively to meet daily operational targets.
Technical Support & Sales
Wendys Broadcast Services
2023.06 - 2023.12
- - Built, repaired, and tested professional audio and TV cables.
- - Handled customer enquiries via phone, email, and in-person.
- - Processed orders through Sage software and maintained accurate records.
- - Developed strong technical troubleshooting and product knowledge.
Bar Staff
Weatherspoons
2022.09 - 2022.12
- - Delivered customer service in a busy, fast-paced environment.
- - Managed multiple tasks, including serving, cleaning, and restocking.
- - Developed communication and problem-solving skills.
Kitchen / Customer Service
Domino’s
2021.07 - 2022.04
- - Prepared food orders quickly and accurately.
- - Handled customer interactions both in-person and over the phone.
- - Maintained hygiene and safety standards.
Education
Level 3 Diploma - Music Performance
Access Creative College
Manchester 2020.09 - 2023.07
Level 2 Diploma - Music Performance
Access Creative College
Manchester 2020.09 - 2023.07
GCSEs - English 5, Maths 4
St Anthonys Catholic College
Manchester 2015.09 - 2020.03
Skills
- Customer service and communication
- Technical support and troubleshooting
- Administration and data management
- Time management and organization
- Team collaboration and independent work
- Cash handling and point-of-sale systems
- Problem-solving under pressure
- Social media marketing and content creation
REFERENCES
- Nathan, Parkinson, 0161 223 2200, Unit 2 Medlock Court, M11 2NB
- Scott, Jackson, 0161 552 6872, St James Bldg, 65 Oxford St, M1 6FQ
ADDITIONAL EXPERIENCE
- Barbering practice: basic men’s cuts, beard shaping & line-ups.
- Logistics and organisational experience through touring.
- Technical experience troubleshooting PCs, software, and equipment.
Affiliations
- Digital Art
- Graphic Design
- Exotic Pets
Accomplishments
- Endorsed by Darkglass Electronics, Ibanez Guitars, and Raven Straps
- Music featured on BBC Radio One
- Extensive performance experience with multiple touring and studio projects
References
References available upon request.
Timeline
Retail Assistant (Temporary)
Sainsbury’s
2024.10 - 2024.12
Technical Support & Sales
Wendys Broadcast Services
2023.06 - 2023.12
Bar Staff
Weatherspoons
2022.09 - 2022.12
Kitchen / Customer Service
Domino’s
2021.07 - 2022.04
Clothing Brand Owner – Headless King
2021.01 - 2026.02
Level 3 Diploma - Music Performance
Access Creative College
2020.09 - 2023.07
Level 2 Diploma - Music Performance
Access Creative College
2020.09 - 2023.07
Professional Musician / Content Creator
2020.01 - 2026.02
GCSEs - English 5, Maths 4
St Anthonys Catholic College
2015.09 - 2020.03