Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Thomas Williams

4 Bramble Way ,Cheshire

Summary

Enthusiastic, adaptable & keen to learn. Confident at working alone , familiar with hard work & being a team player - learnt through sporting/ leisure pursuits & current work role in the service desk team. I would like to gain more work experience in a new environment. I also run a small business with my friend Valeting cars inside and out on the weekend.

Full UK driving license held .

Overview

4
4
years of professional experience
1
1
Certification

Work History

Junior IT Service Desk Analyst

Wienerberger
Cheadle, Stockport
09.2023 - Current
  • Improved service delivery by efficiently handling IT service requests.
  • Documented all service desk queries for future reference.
  • Resolved technical issues with a customer-focused approach.
  • Provided technical support to colleagues, enhancing productivity.
  • Maintained high standards of data privacy, ensuring client trust.
  • Streamlined request processing through effective prioritisation of tasks.
  • Escalated complex problems to senior IT staff to help me provide a swift resolution to my customers.
  • Answered queries over the phone to customers in need

Kitchen Hand

JD Wetherspoon
Poynton, Cheshire
07.2022 - Current
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Maintained high personal grooming standards and uniform presentation.
  • Maintained composure and work quality while under stress.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Lifted and carried heavy materials.

Restaurant Waiter

JD Wetherspoons
Poynton , Cheshire
06.2021 - 07.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Shop Assistant (voluntary)

Scope
Bramhall , Cheshire
09.2020 - 12.2020

Education

A Levels & BTEC - Business Studies, Photography & Media

Aquinas College
Current

GCSE - 9 GCSEs Inc Maths, English, Media & Engineering

Cheadle Hulme High School
05-2021

Skills

  • Shop cleaning
  • Shop housekeeping
  • Good communicator
  • Motivated
  • Ordering procedures
  • Stocking and replenishing
  • Food prep
  • Organisation
  • Working to a deadline
  • Patience and resilience
  • Time management mastery
  • Mobile device support
  • Tech-Savvy nature
  • Prompt/Professional phone service

Certification

  • Duke of Edinburgh Bronze

  • Rookie lifeguard ( Silver)

Timeline

Junior IT Service Desk Analyst

Wienerberger
09.2023 - Current

Kitchen Hand

JD Wetherspoon
07.2022 - Current

Restaurant Waiter

JD Wetherspoons
06.2021 - 07.2022

Shop Assistant (voluntary)

Scope
09.2020 - 12.2020

GCSE - 9 GCSEs Inc Maths, English, Media & Engineering

Cheadle Hulme High School

A Levels & BTEC - Business Studies, Photography & Media

Aquinas College

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