Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Williams

St Asaph

Summary

Highly experienced [Job Title] known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

13
13
years of professional experience

Work History

Sales & Marketing Manager

Qioptiq Ltd
04.2014 - Current
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Assistant Sales and Marketing Manager

Qioptiq Ltd
09.2010 - 04.2014
  • Analyzed sales and marketing data for improved strategies.
  • Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
  • Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by [Number]% in sales.
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.
  • Managed sales promotions and marketing strategies on major social media sites.

Education

Bachelor of Arts - Business Management

Bangor University
Bangor, UK
06.2012

BTEC Extended Diploma - Business

Llandrillo College
Rhos-on -Sea
06.2007

Skills

  • Cross-Channel Marketing
  • Deployment Monitoring
  • Database Maintenance
  • PR Events
  • Sales Quota Achievement
  • Customer Order Management
  • Profitability Assessments
  • Salesforce Software
  • Business Development
  • Lead Prospecting

Timeline

Sales & Marketing Manager

Qioptiq Ltd
04.2014 - Current

Assistant Sales and Marketing Manager

Qioptiq Ltd
09.2010 - 04.2014

Bachelor of Arts - Business Management

Bangor University

BTEC Extended Diploma - Business

Llandrillo College

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Thomas Williams