Thomas Wardhaugh
Strathaven,Lanarkshire
Summary
I am a dedicated professional with a strong foundation in customer service and hospitality etiquette, complemented by excellent communication skills and proficiency in Microsoft Office. I am experienced in stock management and inventory database software, with administrative experience that supports seamless operations. I’m comfortable in fast-paced, hands-on environments, having worked in a busy bakery where I focused on teamwork, customer service, and organisation. I take pride in my attention to detail and proactive approach to work. I’m naturally curious, enjoy learning new skills, and bring a calm, positive attitude to any team I’m part of.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work history
Bakery assistant
Alexander Taylor's
Strathaven, South Lanarkshire
08.2024 - Current
- Assisted in daily bakery operations including preparing ingredients, maintaining a clean, organised workspace, and assisted in ensuring ingredients and cleaning products were stocked.
- Followed health and safety standards to support smooth bakery workflow.
- Contributed to a positive team atmosphere and helped ensure smooth, efficient service during peak hours.
- Assisted with bread production for increasing product availability.
- Followed baker's instructions, multitasking to complete tasks in target timeframes.
Freelance Swimming Instructor
Self-employed
Strathaven, South Lanarkshire
08.2023 - 08.2024
- Enhanced skill level of swimmers, resulting in improved performance.
- Worked closely with parents to discuss children's progress and behaviour issues, if any.
- Tailored lessons according to the needs of young learners, improving their comfort level in water.
- Established and maintained excellent customer relationships.
- Created safe, fun environments to improve swimmer engagement whilst maintaining safety.
Data manager
FIS 360
Strathaven, South Lanarkshire
08.2022 - 10.2022
- Brought in as a third-party specialist to organise, secure, and streamline client databases for an SME in the innovation sector.
- Audited and restructured data systems to improve accessibility and ensure compliance with data protection standards.
- Utilised Excel and a range of administrative tools to manage large datasets and support internal reporting in the company.
- Played a key role in improving data and general organisational workflows during a critical growth phase for the company.
- Overhauled legacy databases, improving overall system performance and scalability.
Education
NVQ Level 3 - Film Production
BFI Film Academy
Glasgow, Glasgow City 10.2024 - 01.2025
Scottish Qualifications Certificate -
Strathaven Academy
Strathaven, South Lanarkshire 08.2019 - 06.2025
Skills
- Patience and perseverance
- Basic computer literacy
- Customer Service
- Stock management
- Hospitality etiquette
- Excellent communication
- Sanitation guidelines
- Time efficiency
- Inventory database software
- Proficiency in Microsoft Office
- Administrative experience
Timeline
NVQ Level 3 - Film Production
BFI Film Academy
10.2024 - 01.2025
Bakery assistant
Alexander Taylor's
08.2024 - Current
Freelance Swimming Instructor
Self-employed
08.2023 - 08.2024
Data manager
FIS 360
08.2022 - 10.2022
Scottish Qualifications Certificate -
Strathaven Academy
08.2019 - 06.2025
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