Thomas Walt
Sunderland
Summary
Experienced retail manager with a proven track record of leading teams of up to 80 employees and managing multiple departments across diverse store formats. Demonstrates expertise in customer journey leadership, identifying competitive strengths and opportunities for growth. Skilled in KPI management, budget oversight, inventory control, and delivering exceptional customer service. Adept at change management, team motivation, staff mentoring, and embedding new practices into standard operations. Committed to enhancing sales through strategic pricing and quality control enforcement while maintaining security procedures. Career goals include furthering expertise in retail management and driving innovative solutions to improve customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Heron foods
Newcastle
03.2024 - I currently work here
- Created price and credit policies to balance risk profiles with profit targets.
- Set prices based on market capacity and demand to achieve revenue targets.
- Managed the evaluating, determining value and pricing of new products within product range.
- Established budgets for specific projects and teams and controlled costs.
- Determined optimal mix and levels of stock to meet demand and minimise costs.
- Formulated marketing and promotional strategies to drive business revenue.
Store manager
Sainsburys
Sunderland, Tyne and Wear
06.2018 - 03.2024
- Consistently lead and develop a high performing team, with a multi-skilled workforce.
- Lead, embrace and engage with my team and wider store team with change activities, managing resistant and challenging conversations.
- Delivering on KPI's against target, driving bottom line results and commercial awareness.
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Prepared detailed reports on store performance, presenting findings to senior management for strategic planning.
- Coached employees on upselling techniques, significantly increasing average transaction value.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
- Implemented health and safety protocols to ensure a safe shopping environment for customers and staff.
- Monitored competitor activity, adapting strategies to maintain a competitive edge in the market.
Deputy Manager
Sainsburys
South Shields, South Tyneside
01.2016 - 05.2018
- Whole operation accountability in the absence of a store manager.
- Developing and nurturing talent through good performance conversations to support the wider region talent pipeline.
- Consistently delivering an improvement on performance, coaching colleagues to work for customer journey and anticipate customer needs.
- Presenting myself as an honest, trusting manager with key communication and listening skills to highlight myself as a respectable leader within my business.
Deputy Manager
Sainsburys
Northumberland Park, Shiremoor
01.2015 - 01.2016
- Led weekly team meetings to discuss targets, performance, and address any issues promptly.
- Monitored staff performance and developed improvement plans.
- Prepared detailed reports on departmental challenges and achievements, presenting findings to senior management.
Education
Diploma of Higher Education - ICT
St Peter's Sixth Form Campus
07.2009
A Level - ICT
St Peter's Sixth Form Campus
07.2009
GCSE - English, Maths, Business Studies, ICT, Geography
Hylton Redhouse Comprehensive
07.2007
Skills
- Accountable for teams of up to 80 employees
- Extensive experience of leading the customer journey in store and across the wider network, identifying strengths against competitors and areas of opportunity
- Currently manage 7 departments, with experience of managing stores in different formats, with different customer profiles
- Managing KPI's through periodic results, adapting processes where necessary to deliver on targets
- Up to date with latest trends, linking these with customer missions, shopping habits and sales opportunities
- Delivering on customer expectations of quality and availability through sound processes
- Established relationships with wider network, utilizing these connections to deliver wholesome customer experience
- Delivered on customer and colleague change activities in store, engaging the team and embedding changes into normal practice
- Budget management
- Inventory control
- Customer service
- Team building
- Performance management
- Staff training
- Change management
- Team motivation
- Staff mentoring
- Cash handling
- Sales reporting
- Sales Leadership
- Pricing strategies
- Security procedures
- Quality control enforcement
References
Available upon request.
Timeline
Store Manager
Heron foods
03.2024 - I currently work here
Store manager
Sainsburys
06.2018 - 03.2024
Deputy Manager
Sainsburys
01.2016 - 05.2018
Deputy Manager
Sainsburys
01.2015 - 01.2016
Diploma of Higher Education - ICT
St Peter's Sixth Form Campus
A Level - ICT
St Peter's Sixth Form Campus
GCSE - English, Maths, Business Studies, ICT, Geography
Hylton Redhouse Comprehensive