Thomas Walsh
Redditch
Summary
Dynamic and results-driven professional with a strong foundation in customer service, sales. Demonstrates exceptional communication and people skills, coupled with a commitment to high standards and target achievement. . Known for creativity, empathy, and the ability to motivate and build effective teams.
Overview
2026
2026
years of professional experience
4053
4053
years of post-secondary education
Work history
Rolling Stock Renovation
Grinsty Rail Ltd
04.2016 - 06.2021
- Acquired extensive knowledge in exterior bodywork preparation and repair techniques.
- Developed proficiency in using various tools and adhering to health and safety regulations.
- Collaborated with locomotive boilerman, gaining valuable insights and skills.
- Successfully passed forklift reach truck test at Grinsty Rail, requiring renewal now.
- Demonstrated attention to detail while working independently and as part of a team.
- Effectively managed pressure while prioritising tasks and handling irreplaceable materials.
- Executed bodywork preparation and painting duties with precision and care.
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
Fundraiser
Home Fundraising
Birmingham
- Facilitated monthly sign-ups for various charities through door-to-door engagement.
- Collaborated weekly with different teams to raise awareness about living conditions of people and animals.
- Successfully raised funds for selected charity initiatives while managing time effectively.
- Utilised strong communication and motivational skills to inspire potential donors.
- Boosted awareness of organisation's mission with effective communication techniques.
- Field sales
Ski Instructor
Schischule wildschonau
- Ensured enjoyable learning experiences by maintaining high standards for customer satisfaction.
- Adapted teaching methods for individual learning styles, ensuring effective skill development.
- Developed trusting relationships with parents to effectively address expectations.
- Instructed beginner skiing groups on techniques and safety throughout winter terms.
- Exhibited patience and awareness when teaching diverse skill levels.
- Assessed student skills and techniques and grouped students based on experience levels.
- Explained ski lift procedures and safety measures to new learners.
Senior sales executive
Stonegate Pubs
London/Derby
06.2021 - Current
- Identified areas of improvement through regular performance analysis, improving overall productivity.
- Trained junior executives on advanced selling techniques, enhancing their skill set.
- Implemented proven networking methods to build strong working relationships with clients and peers.
- Identified prospect needs and offered appropriate products and services.
- Increased revenue through upselling and consistency.
- Generated new leads and opportunities to maximise revenue.
- Achieved and exceeded sales targets.
- Understood customer needs to craft exceptional sales journeys.
- Adapted sales pitches and presentations to meet bespoke customer requirements.
- Provided excellent customer service, ensuring repeat business.
- Contributed towards positive work environment fostering strong teamwork with colleagues.
Education
GCSEs - English Language, English Literature, Applied Business Double Award, Religious Education, German, GCSE Science, BTEC Science, Citizenship, Math
Saint Augustine's Catholic High school
Redditch, Worcestershire 09.2009 - 07.2013
Diploma of Higher Education - History
Centre of Excellence
Diploma of Higher Education - Philosphy
Centre of Excellence
Diploma of Higher Education - Travel and Tourism
Centre of Excellence
Diploma of Higher Education - Christian Theology
Centre of Excellence
09.2024 -
Skills
- Communication skills
- People skills
- Customer service
- Problem solving
- Feedback
- Listening
- Open minded
- Confidence
- Teamwork
- Prioritization
- Research
- Motivating
- Public speaking
- Team building
- Technology proficiency
- Sales
- Marketing
- Creativity
- Commitment to excellence
- Target achievement
- Lead generation
- Empathy and understanding
- Teaching
- Love learning
- Computer literate
- Friendly
- Dependability and trustworthiness
- Mentoring beginners
- Safety consciousness
Affiliations
- Skiing
- Thai-boxing
- Badminton
- Gym
- Hiking
- Reading
- Cooking
- Gardening
- Socialising
- Learning new skills
- Being outdoors
Languages
German
Beginner
Personal Information
Age: 28
Timeline
Diploma of Higher Education - Christian Theology
Centre of Excellence
09.2024 -
Senior sales executive
Stonegate Pubs
06.2021 - Current
Rolling Stock Renovation
Grinsty Rail Ltd
04.2016 - 06.2021
GCSEs - English Language, English Literature, Applied Business Double Award, Religious Education, German, GCSE Science, BTEC Science, Citizenship, Math
Saint Augustine's Catholic High school
09.2009 - 07.2013
Fundraiser
Home Fundraising
Ski Instructor
Schischule wildschonau
Diploma of Higher Education - History
Centre of Excellence
Diploma of Higher Education - Philosphy
Centre of Excellence
Diploma of Higher Education - Travel and Tourism
Centre of Excellence
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