Thomas Vigrass
Walsall
Summary
Results-driven professional skilled in delivering outstanding customer service and fostering employee development. Strong communicator with advanced computer skills, capable of multitasking in team and independent environments. Committed to continuous learning and swift adaptation to new challenges, enhancing overall team performance.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Bar Shift Manager
JD Wetherspoon
Walsall
2021.07 - 2026.02
- Managed rotas, conducted weekly stock counts, and tracked financial reports to identify required adjustments after promotion to Shift Manager.
- Ensured health and safety measures in line with company regulations.
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Managed inventory control, reduced wastage.
Bar Shift Leader
JD Wetherspoon
Walsall
2020.01 - 2021.07
- After a year away from the business I returned and quickly got promoted within a week to Shift Leader. While in this role I further extended my knowledge of the business and products we provided. In addition to this, this job role meant I was now a supervisor so I dealt with cashing up, opening and locking the pub and even more delegation.
1st Line Technical Support
Littlefish
Nottingham
2018.12 - 2020.01
- Adapted various skills to address individual problems.
- Troubleshot desktop and system problems, diagnosing and resolving hardware/software incidents.
- Install, maintain and support new applications.
- Install, maintain and support new applications.
- Delivered exceptional service support to enhance user satisfaction and operational efficiency.
- Maintained company equipment including printers, WAPs, and hardware components to ensure optimal performance
- Monitored system performance regularly to ensure optimal operation.
- Adapted various skills to address individual problems.
Bar Associate
JD Wetherspoon
Walsall
2016.11 - 2018.12
- Delivered exceptional customer service, ensuring high standards met for all patrons.
- Served customers with friendly demeanour, contributing to a welcoming bar atmosphere.
- Prepared drinks quickly without compromising on quality or taste.
- Worked well under pressure maintaining high standards of service even during rush hours.
- Improved efficiency by multitasking during busy periods.
- Utilised effective communication with colleagues, enhancing team collaboration and morale.
Education
GCSEs -
Shelfield Community Academy
Walsall 2011.08 - 2016.06
Skills
- Ability to work under pressure
- Fast learner
- Customer Service
- Leadership
- Ability to multitask
- Adaptability
- Excellent computer skills
- Ability to work well in a team or solo
- Great communication
- Leadership excellence
- Employee development
- Performance analysis
Certification
- I've been working on self teaching myself various IT courses to help me return to a career in IT, these include;
- CompTIA A+ Core 1/Core 2 – Passed
- ITIL v3 Foundation – Passed
- CompTIA Network+ – Currently studying
- CompTIA Security+ – Currently studying
- Cisco CCNA – Currently studying
Hobbies
In my spare time I have a variety of hobbies, the main ones are playing rugby and I've also recently taken up golf. Every now and then when the weather permits I'll go on a long hike and wild camp.
Additional info
- Gender: Male
- Date of birth: 1996-03-08
- Place of birth: Walsall
- Nationality: British
Timeline
Bar Shift Manager
JD Wetherspoon
2021.07 - 2026.02
Bar Shift Leader
JD Wetherspoon
2020.01 - 2021.07
1st Line Technical Support
Littlefish
2018.12 - 2020.01
Bar Associate
JD Wetherspoon
2016.11 - 2018.12
GCSEs -
Shelfield Community Academy
2011.08 - 2016.06