THOMAS TYRRELL
Stockport,Manchester
Summary
Accomplished professional with extensive expertise in human resources management, documentation and reporting, and performance management. Demonstrates strong decision-making abilities and budget management skills. Proven track record in project management, conflict resolution, and staff development. Adept at training and mentoring employees to enhance organisational performance. Committed to leveraging skills for continuous improvement and career advancement.
Overview
17
17
years of professional experience
4031
4031
years of post-secondary education
Work history
Sales Manager
The Range
Stockport, Greater Manchester
02.2025 - Current
- Delegated tasks to team members according to individual strengths.
- Set performance goals for staff members and helped teams meet important deadlines.
- Trained new employees on company policies, procedures and work ethics.
- Motivated employees to reach highest professional potential.
- Answered customer questions and made product recommendations according to needs.
- Inspected work environment for health and safety hazards and reported findings to manager.
- Resolved conflicts between team members and departments.
- Communicated employee, customer and workplace needs to managers.
- Led development and implementation of strategic sales initiatives to enhance market penetration.
- Mentored and trained junior sales staff to improve performance and foster professional growth.
Interchange Supervisor
Transport for Greater Manchester
Manchester
06.2016 - 01.2025
- Supervised daily operations to ensure efficient interchange processes were maintained.
- Coordinated schedules and resources to optimise workflow and reduce delays.
- Implemented process improvements to enhance overall operational efficiency.
- Trained and mentored junior staff on best practices and safety protocols.
- Identified potential risks and mitigated them through proactive measures.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Shop Manager
Ladbrokes
Manchester
02.2012 - 02.2016
- Trained new employees on proper protocols and customer service standards.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Cultivated and maintained positive working relationships with clients.
- Kept current on market and product trends to answer customer questions.
- Resolved customer complaints promptly and professionally.
- Facilitated regular meetings to review progress and set new goals.
- Opened and closed store by counting cash drawers, making bank deposits and locking and unlocking entrances.
Insurance Sales
The Business Octopus
Sale
03.2009 - 01.2012
- Collaborated with other employees to meet sales targets and deadlines.
- Consulted with clients after sales and contract signings to resolve problems and provided ongoing support.
- Assisted with sales campaign development and pipeline creation.
- Assisted in implementing sales plans and controls to meet or exceed financial goals.
- Generated and tracked sales reports to measure sales performance.
- Communicated with customers and sales representatives to determine service and scheduling needs.
Education
Higher National Diploma - Operational Project Management
University of Bolton
Level 2 NVQ - IT - Hardware and Software
Knight Computers
GCSE -
Sale Grammar School
Sale, ManchesterSkills
- Human resources management
- Documentation and reporting
- Performance management
- Decision-making
- Budget management
- Project management
- Conflict resolution
- Training and mentoring
- Staff development
Awards
A, B, B, B, B, C/C, C, C
Timeline
Sales Manager
The Range
02.2025 - Current
Interchange Supervisor
Transport for Greater Manchester
06.2016 - 01.2025
Shop Manager
Ladbrokes
02.2012 - 02.2016
Insurance Sales
The Business Octopus
03.2009 - 01.2012
Level 2 NVQ - IT - Hardware and Software
Knight Computers
Higher National Diploma - Operational Project Management
University of Bolton
GCSE -
Sale Grammar School
Similar Profiles
Matt CurtisMatt Curtis
Store Manager at The RangeStore Manager at The Range
Aaron CallanAaron Callan
Customer sales assistant at The RangeCustomer sales assistant at The Range
Grace SharmanGrace Sharman
Retail assistant at The RangeRetail assistant at The Range
Leon DickensLeon Dickens
Event Safety Steward at Manchester CityEvent Safety Steward at Manchester City
Emma Danielle HolmesEmma Danielle Holmes
Head of Nursery and EAL Lead at M20 TrustHead of Nursery and EAL Lead at M20 Trust