Thomas Tyrrell
Manchester,Stockport
Summary
Confident and driven, possessing solid foundation in team management and conflict resolution. Demonstrated ability to lead and communicate clearly, fostering a collaborative work environment. Committed to driving team success and operational excellence in any given role. A keen ability to lead teams and improve work environments. Demonstrating strong organisational skills and conflict resolution abilities, ensuring smooth operations. Aims to enhance team performance and contribute to company success.
Overview
15
15
years of professional experience
Work History
Interchange Supervisor
Transport for Greater Manchester
Manchester, Stockport
06.2015 - Current
- Improved team efficiency by implementing new operational practices.
- Facilitated training sessions for enhanced staff performance.
- Ensured smooth operations with regular infrastructure checks.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Fostered a positive work culture to boost employee morale.
- Liaised with multiple stakeholders across Greater Manchester to ensure transport network was inclusive, safe and accessible to all.
Shop manager
William Hill
Manchester, Manchester
08.2012 - 06.2015
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Conducted regular staff appraisals for performance improvement opportunities identification,.
- Tracked targets regularly, adjusting marketing and shop layout for maximum efficiency.
- Enhanced customer service by training staff in effective communication and problem solving.
- Solely responsible for staffing of the shop through managing rota's and holiday requests.
Manager
Ladbrokes
Manchester, Manchester
11.2009 - 07.2012
- Managed team dynamics by implementing conflict resolution strategies.
- Developed accurate sales forecasts for improved strategic planning for major sporting events.
- Facilitated staff training, resulting in better customer service.
- Solely responsible for rotas, holiday requests and managing a team of staff.
Education
GCSEs - Business Studies, Mathematics, English, Science, Geography, Physical Education, Woodwork, Spanish
Sale Grammar School
Sale, Trafford 09.2000 - 05.2005
NVQ Level 2 - IT - Hardware and software
IT (Apprenticeship)
Manchester 02.2006 - 03.2007
Diploma of Higher Education - Operational management & Project management
University of Bolton (CMI)
Bolton 02.2022 -
Skills
- Health and Safety Compliance
- Leadership
- Budgeting and finance
- Staff development
- Staff scheduling
- Operational efficiency
- Written and verbal communication
- Workforce training and development
- Continuous improvement processes
Affiliations
- Football
- Gym
- Meditation
Timeline
Diploma of Higher Education - Operational management & Project management
University of Bolton (CMI)
02.2022 -
Interchange Supervisor
Transport for Greater Manchester
06.2015 - Current
Shop manager
William Hill
08.2012 - 06.2015
Manager
Ladbrokes
11.2009 - 07.2012
NVQ Level 2 - IT - Hardware and software
IT (Apprenticeship)
02.2006 - 03.2007
GCSEs - Business Studies, Mathematics, English, Science, Geography, Physical Education, Woodwork, Spanish
Sale Grammar School
09.2000 - 05.2005
Similar Profiles
Timi AdeyemoTimi Adeyemo
Police Officer at Greater Manchester PolicePolice Officer at Greater Manchester Police
GAVIN BELLGAVIN BELL
Police constable at Greater Manchester PolicePolice constable at Greater Manchester Police
Fiona CordingFiona Cording
Police constable at Greater Manchester PolicePolice constable at Greater Manchester Police
Emmanuella Elizabeth Chidinma OmegoEmmanuella Elizabeth Chidinma Omego
Healthcare assistant at Olive haealthcare Solutions LtdHealthcare assistant at Olive haealthcare Solutions Ltd
Toby HusbandsToby Husbands
Principal Production Assistant at NexperiaPrincipal Production Assistant at Nexperia