Thomas Swiers
Thrisk,North Yorkshire
Summary
Progressed from software support to second line within one year, demonstrating strong skills in diagnosing network and software issues. Woked with database management to enhance customer infrastructure. Proficient in Java, JavaScript, Python, and TypeScript, with a focus on API testing and automation. Experienced in CI/CD pipelines, version control, containerization.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
2nd line Software support engineer
Smoothwall by Quoria
Leeds
2025.08 - Current
- Owned critical incidents to ensure swift recovery and minimal disruption to operations.
- Provided technical support to software users, optimising system functionality.
- Delivered customer support via phone, email, and remote applications to enhance service quality.
- Identified and resolved system bugs to improve overall performance.
- Managed Linux-based systems for optimal performance and reliability in business operations.
- Strengthened system security through implementation of firewalls and encryption methods.
1st Line Software Support Engineer
Smoothwall by Quora
Leeds, North Yorkshire
2024.05 - 2025.08
- Analysed error logs from live environments making it easier to replicate and resolve issues.
- Ensured smooth network functionality by regular maintenance of server systems.
- Monitored software performance metrics to identify potential issues early on.
- Improved client satisfaction with timely resolution of software problems.
IT Support Engineer
York st Johns University
York
2022.06 - 2023.06
- Improved system stability for smoother operations by regularly updating company software.
- Responded to emergency situations promptly minimising disruption to business operations.
- Ensured data protection through regular backups, restoring files as necessary.
- Streamlined workflow efficiency with the implementation of effective tech solutions.
Education
Bachelor of Science - Software Engineering
York St John University
York, England 2020.06 - 2024.06
Skills
- Software engineering expertise
- Database management
- Java, JavaScript, Python, and TypeScript
- API testing and automation
- CI/CD pipelines and version control
- Containerisation and orchestration
- Cloud platform proficiency
Timeline
2nd line Software support engineer
Smoothwall by Quoria
2025.08 - Current
1st Line Software Support Engineer
Smoothwall by Quora
2024.05 - 2025.08
IT Support Engineer
York st Johns University
2022.06 - 2023.06
Bachelor of Science - Software Engineering
York St John University
2020.06 - 2024.06