THOMAS STONE
Dorset,UK
Summary
Dedicated professional specializing in customer service and support, leveraging Microsoft Office and Google Workspace to drive efficiency. Proficient in CRM systems like Zendesk and Freshdesk, with a strong emphasis on communication, conflict resolution, and problem-solving. Exhibits exceptional time management and reliability in high-volume environments, ensuring compliance and customer satisfaction. Committed to continuous improvement and fostering effective team collaboration.
Overview
11
11
years of professional experience
Work history
Customer Service & Operations Specialist
Sisyphos GmbH
Berlin
2020.01 - 2026.04
- Facilitated high-volume customer interactions in dynamic settings.
- Assisted customers in resolving issues and complaints promptly.
- Engaged with a diverse range of international clients.
- Supported maintenance of service quality during busy periods.
- Coordinated with team members to promote efficient operations.
- Orchestrated process improvements, enhancing productivity.
- Fostered a positive work environment, promoting employee satisfaction.
- Assisted in inventory control, reducing stock discrepancies.
Team Lead/ Senior Customer Service
The Seaside Boarding House
Burton Bradstock, Dorset
2015.01 - 2019.12
- Facilitated training sessions for new staff members to enhance team performance.
- Supported management of shift operations to maintain a consistent daily workflow.
- Assisted in addressing customer inquiries and resolving escalated issues effectively.
- Ensured adherence to high service standards in a dynamic environment.
- Contributed to planning and executing customer-facing events.
- Mediated in conflict situations, promoting harmony amongst team members.
- Oversaw day-to-day operations, ensuring adherence to company standards.
Education
A-Levels & BTECs - ICT
Richmond Collage
LondonGCSEs - 10 (A–C including English & Maths)
Shene International School
LondonSkills
- Microsoft Office (Word, Outlook, Excel – Basic)
- Google Workspace (Docs, Sheets, Gmail)
- CRM Systems (Zendesk, Freshdesk – Basic Knowledge)
- Zoom, Slack, Microsoft Teams
- Customer Service & Support
- Communication (Written & Verbal)
- Conflict Resolution & De-escalation
- Problem Solving
- Time Management & Reliability
- Team Collaboration
- High-Volume Work Environments
- CRM Systems (Zendesk, Freshdesk – basic)
- Efficiency improvement
- Customer focus
- Compliance awareness
Timeline
Customer Service & Operations Specialist
Sisyphos GmbH
2020.01 - 2026.04
Team Lead/ Senior Customer Service
The Seaside Boarding House
2015.01 - 2019.12
A-Levels & BTECs - ICT
Richmond Collage
GCSEs - 10 (A–C including English & Maths)
Shene International School