Thomas Stoddart
Middlesbrough
Summary
Dynamic Field Service Engineer with extensive experience at Ardent Fire Suppression, excelling in advanced diagnostics and team leadership. Proven track record of enhancing customer satisfaction through efficient troubleshooting and optimal equipment functionality. Committed to safety and quality, ensuring high standards in every project while fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Field Service Engineer
Ardent Fire Supression
10.2024 - 04.2025
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
Heavy Duty Diesel Mechanic
Mader Group
09.2023 - 10.2024
- Collaborated with team members on complex repair projects, ensuring timely completion and optimal results.
- Established trust with clientele through consistent delivery of high-quality workmanship across various makes and models of heavy-duty diesel engines.
- Reduced downtime for fleet vehicles by providing efficient maintenance services and troubleshooting mechanical issues.
- Increased workplace safety by implementing standardized maintenance procedures and conducting regular inspections of tools and equipment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Field Service Technician
Komatsu Mining
09.2022 - 08.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
Field Service Technician
Mader Group (North America)
09.2019 - 06.2022
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
Apprentice Heavy Duty Diesel Technician
Sunbelt Rentals
09.2015 - 08.2019
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
BBA - Advanced Leadership And Management
LET Training
Distant Learning 09-2025
Certificate 3 - Australian Heavy Equipment Maintenance And Repair
Vetassess
Perth, Western Australia06-2021
NVQ Level 3 - Heavy Equipment Maintenance - Heavy Equipment Maintenance And Repair.
Reasheath College
Nantwich, United Kingdom06-2018
Skills
- Pneumatics and hydraulics
- Team leadership and development
- Technical team management
- Advanced diagnostics
- Fleet management
- Engine rebuilding
- Time management
- Engine diagnostics
- Attention to detail
- Job site safety
Timeline
Field Service Engineer
Ardent Fire Supression
10.2024 - 04.2025
Heavy Duty Diesel Mechanic
Mader Group
09.2023 - 10.2024
Field Service Technician
Komatsu Mining
09.2022 - 08.2023
Field Service Technician
Mader Group (North America)
09.2019 - 06.2022
Apprentice Heavy Duty Diesel Technician
Sunbelt Rentals
09.2015 - 08.2019
BBA - Advanced Leadership And Management
LET Training
Certificate 3 - Australian Heavy Equipment Maintenance And Repair
Vetassess
NVQ Level 3 - Heavy Equipment Maintenance - Heavy Equipment Maintenance And Repair.
Reasheath College
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