Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Thomas Still

Bournemouth/London

Summary

Detail oriented professional specialising in fixed income operations and middle office trade processing. Advanced Excel proficiency and strong investigative skills to ensure accurate client reporting and effective communication.


Proven track record in managing client relationships with exceptional interpersonal skills, ready to contribute to a dynamic financial services environment.

Overview

7
7
years of professional experience

Work history

Client Fund Servicing Analyst - Investment Middle Office Services

JP MORGAN CHASE & CO
08.2023 - 07.2025
  • Oversee daily middle office operations, including trade processing and cash management.
  • Prepare and deliver precise client reports, including KPI decks for stakeholders.
  • Assist in developing and implementing middle office procedures to improve operational effectiveness.
  • Utilise analytical skills to resolve complex trade queries and discrepancies.
  • Nurture outstanding client relationships by exceeding expectations in service delivery.
  • Liaise with front and back office teams to resolve funding discrepancies on a global scale.
  • Support successful rollout of client funds while ensuring effective stakeholder communication.
  • Manage FX funding requirements, coordinating with global counterparties to optimise cash utilisation.

Operational Support Officer

Nationwide Building Society
01.2023 - 08.2023
  • Supported delivery lead in month-end finances, ensuring accurate resourcing across project plans.
  • Liaised with stakeholders to cultivate essential relationships with peers.
  • Operated complex systems including JIRA, Confluence, and Planview.
  • Facilitated retrospective meetings for project teams, documenting comments and actions in Confluence.

property Risk Officer

Nationwide Building Society
06.2021 - 01.2023
  • Conducted thorough investigations for valuation cases, liaising with internal and external stakeholders.
  • Performed risk-based assessments to inform critical decisions on property suitability.
  • Leveraged strong interpersonal skills to achieve optimal outcomes balancing member needs and business interests.

Home Insurance Consultant

Lloyd’s Banking Group
10.2018 - 06.2021
  • Coached colleagues to enhance BAU performance, emphasising compliance and KPIs.
  • Supported Strategic Workforce Planning team in analysing colleague utilisation to boost efficiency.
  • Maintained comprehensive product knowledge in a dynamic environment.
  • Demonstrated strong stakeholder management skills, communicating effectively across all organisational levels.
  • Evaluated risk factors and recommended appropriate coverage to ensure client protection.

Education

GCSE - 5 GCSE Distinction- C including Business and Computing

Winton Arts & Media College
9 2011/2011 - 9 2016/2016

Level 3 sports performance -

Brockenhurst College
/2016 - /2017

Skills

  • Investigative skills
  • Fixed income operations
  • Client relationship management
  • Interpersonal skills
  • Middle office trade processing
  • Client reporting
  • Advanced Excel proficiency
  • Attention to detail
  • Effective communication


Affiliations

  • Fitness enthusiast
  • Socialising
  • Scuba diving

Timeline

Client Fund Servicing Analyst - Investment Middle Office Services

JP MORGAN CHASE & CO
08.2023 - 07.2025

Operational Support Officer

Nationwide Building Society
01.2023 - 08.2023

property Risk Officer

Nationwide Building Society
06.2021 - 01.2023

Home Insurance Consultant

Lloyd’s Banking Group
10.2018 - 06.2021

GCSE - 5 GCSE Distinction- C including Business and Computing

Winton Arts & Media College
9 2011/2011 - 9 2016/2016

Level 3 sports performance -

Brockenhurst College
/2016 - /2017

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Thomas Still