Thomas Stephen Knott
Leek,Staffordshire
Summary
Dedicated professional with a strong track record in delivering exceptional customer service and consistently meeting production targets while upholding high quality standards. Expertise in collaborating with diverse teams, showcasing reliability, punctuality, and adaptability. Multilingual capabilities include basic German, Dutch, and French, with a commitment to continuous self-improvement in language and skill development. Experienced in production line operations, emphasizing teamwork and operational efficiency.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Front of House
Wedgwood Museum
Barlaston, Staffordshire
03.2010
- I undertook a work placement with the Wedgwood Museum as part of the Preparation for Employment unit for the BTEC National Diploma in Travel and Tourism at Stoke on Trent College. Duties included assisting visitors, answering telephone calls, giving guided tours to visitor both from the United Kingdom and abroad. Assisting the Marketing department with their campaign to attract more visitors, in particular, overseas visitors and archive research. From my placement at the museum, I was recruited to become a visitor host at the Wedgewood Visitor Centre.
Production Operative and Security Officer
Ornua Foods
Leek, Staffordshire
06.2011 - 04.2026
- My duties included processing and packaging cheese whilst maintaining strict quality checks for various supermarket chains which are the company’s customers. I have also had office experience for Gap Personnel, an onsite employment agency during a work placement for a university-based project in 2013 - duties included producing shift plans, time sheets and invoicing wages. I also delivered Health and Safety inductions to employees beginning work at the factory. The production operative role was between my studies, seasonal work and during covid and onwards my full-time employment. I currently work in the security lodge. Duties include ensuring contractors are checked in, health and safety onsite measures are adhered to and data inputting and checking in and out goods on site by various transport operators both nationally and internationally.
Campsite Courier (Seasonal)
Eurocamp
01.2014 - 01.2019
- I worked for a European/UK Tour Operator Eurocamp during the Spring, Summer and Autumn seasons on holidays parks overseas. In 2014 I worked my first season in France, and from 2015 to 2017 in Switzerland, then in 2018 and 2019 in the Netherlands. My duties involved looking after guests and making sure that they are having a satisfying and enjoyable holiday experience. Also, duties included cleaning and preparing customer accommodation, meeting, and greeting guests, visiting guests to make sure everything was fine during their holiday. If guests had any problems or emergency’s, making sure that it was dealt within as soon as possible, which meant being on emergency call out. My duties also gave me the opportunity to speak French, Dutch which I self taught myself and utilise and improve my German skills with guests.
Visitor Centre Host
Wedgwood Visitor Centre
Barlaston, Staffordshire
04.2010 - 06.2010
- I gained recruitment from my work placement at the Wedgwood Museum. My duties involved assisting visitors from a variety of nationalities with information about the Wedgwood experience , till operation within the gift shop (handling cash and till floats).
Education
BTEC National Diploma - Travel and Tourism
Stoke on Trent College
Stoke on Trent 09.2009 - 06.2011
GCSE - German, Science, Design and Technology, English Literature, English Language, Geography, History, Mathematics
Westwood College
Leek 09.2006 - 06.2009
Foundation Degree - Tourism Management
South Cheshire College
Crewe, Cheshire 09.2011 - 06.2013
Skills
- A proven record of delivering excellent customer service
- Enjoy working in teams and independently
- Knowledge of German, and self-taught myself Dutch with basic command of French and a willingness to self develop in languages and other skills
- Enjoy working with a diverse team and also different nationalities
- Excellent reliability and timekeeping skills
- Production line experience, working in teams and reaching production targets, maintaining strict quality checks for customers
- Excellent reliability
Certification
- Level 2 – Food Hygiene Safety Manufacturing
- City and Guilds Level 2 – Travel and Tourism Operations
- ABC Level 1 – Practical French
References
Available upon request
Interest and Achievements
Learning languages and different cultures of the world., Worldwide travel., Geography and History., Meeting new people.
Affiliations
- Travelling and embracing new cultures
- Languages
- Walking
- Cycling
Languages
Dutch
Intermediate
German
Intermediate
French
Elementary
References
References available upon request.
Timeline
Campsite Courier (Seasonal)
Eurocamp
01.2014 - 01.2019
Foundation Degree - Tourism Management
South Cheshire College
09.2011 - 06.2013
Production Operative and Security Officer
Ornua Foods
06.2011 - 04.2026
Visitor Centre Host
Wedgwood Visitor Centre
04.2010 - 06.2010
Front of House
Wedgwood Museum
03.2010
BTEC National Diploma - Travel and Tourism
Stoke on Trent College
09.2009 - 06.2011
GCSE - German, Science, Design and Technology, English Literature, English Language, Geography, History, Mathematics
Westwood College
09.2006 - 06.2009