Thomas Staples
Thorne,South Yorkshire
Summary
Passionate Case Consultant with experience in case management systems, template creation and communication. Independent problem-solver focused on customer service. Works well as a part of a team
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work history
Case Consultant
Advanced
Remote
2022.01 - Current
- Traveling between clients/solicitors, training them how to use & setup Partner For Windows (P4W) case management system.
- Setting up merge coding for forms, precedents, SQL queries, and workflows.
- Adapting session plans to client's needs,
- Delivering Training in-person or remotely
Support Consultant
Advanced
Hull, East Riding of Yorkshire
2017.05 - 2021.12
- Performed in a small team, communicating with software clients.
- Assisting with accounts postings & legal aid submissions
- Training new internal employees.
- Using case management systems: Partner For Windows (P4W), ALB, Business Tax Portal (BTP), OPSIS Solicitor Case Manager, OPSIS Millennium, Evolution
Fresh Food Section Leader
Asda Supermarket
Scunthorpe, North Lincolnshire
2015.04 - 2017.05
- Opening & Closing the store
- Checking deliveries and performing due diligence
- Supervised small team
- Duty manager in manager’s absence
Security Colleague
Asda
Scunthorpe, North Lincolnshire
2015.04 - 2015.09
- Conducted internal confidential investigations on Colleagues
- Monitored customer activity.
- Relay information to Police, handle sensitive information & watch suspicious activity
- Worked in security control room to continuously monitor CCTV feeds.
- Carried out day-to-day duties accurately and efficiently.
Store Assistant
Asda
Scunthorpe, North Lincolnshire
2011.11 - 2015.04
- Laying out display plans for new DVD/CD/Video game releases
- Liaising with distributor representatives
- Adapted to different environments, including Bakery, Petrol, Photography, etc
- Assist customers with their needs.
Education
Retail
Asda
Scunthorpe 2014.04 - 2016.03
North Lindsey College
Scunthorpe 2010.09 - 2013.07
Melior Community College
Scunthorpe 2005.09 - 2010.07
Skills
- Willingness to Learn
- Professional
- Full Driving Licence
- Digital literacy
Affiliations
- Streaming
- Learning Dutch
References
References available upon request.
Timeline
Case Consultant
Advanced
2022.01 - Current
Support Consultant
Advanced
2017.05 - 2021.12
Security Colleague
Asda
2015.04 - 2015.09
Fresh Food Section Leader
Asda Supermarket
2015.04 - 2017.05
Retail
Asda
2014.04 - 2016.03
Store Assistant
Asda
2011.11 - 2015.04
North Lindsey College
2010.09 - 2013.07
Melior Community College
2005.09 - 2010.07