Thomas Staples
Thorne,South Yorkshire
Summary
Passionate Case Consultant with experience in case management systems, template creation and communication. Independent problem-solver focused on customer service. Works well as a part of a team
Overview
12
12
years of professional experience
10
10
years of post-secondary education
Work History
Case Consultant
Advanced
Remote
01.2022 - Current
- Traveling between clients/solicitors, training them how to use & setup Partner For Windows (P4W) case management system.
- Setting up merge coding for forms, precedents, SQL queries, and workflows.
- Adapting session plans to client's needs,
- Delivering Training in-person or remotely
Support Consultant
Advanced
Hull, East Riding of Yorkshire
05.2017 - 12.2021
- Performed in a small team, communicating with software clients.
- Assisting with accounts postings & legal aid submissions
- Training new internal employees.
- Using case management systems: Partner For Windows (P4W), ALB, Business Tax Portal (BTP), OPSIS Solicitor Case Manager, OPSIS Millennium, Evolution
Fresh Food Section Leader
Asda Supermarket
Scunthorpe, North Lincolnshire
04.2015 - 05.2017
- Opening & Closing the store
- Checking deliveries and performing due diligence
- Supervised small team
- Duty manager in manager’s absence
Security Colleague
Asda
Scunthorpe, North Lincolnshire
04.2015 - 09.2015
- Conducted internal confidential investigations on Colleagues
- Monitored customer activity.
- Relay information to Police, handle sensitive information & watch suspicious activity
- Worked in security control room to continuously monitor CCTV feeds.
- Carried out day-to-day duties accurately and efficiently.
Store Assistant
Asda
Scunthorpe, North Lincolnshire
11.2011 - 04.2015
- Laying out display plans for new DVD/CD/Video game releases
- Liaising with distributor representatives
- Adapted to different environments, including Bakery, Petrol, Photography, etc
- Assist customers with their needs.
Education
Retail
Asda
Scunthorpe 04.2014 - 03.2016
North Lindsey College
Scunthorpe 09.2010 - 07.2013
Melior Community College
Scunthorpe 09.2005 - 07.2010
Skills
- Willingness to Learn
- Professional
- Full Driving Licence
- Digital literacy
Affiliations
- Streaming
- Learning Dutch
References
References available upon request.
Timeline
Case Consultant
Advanced
01.2022 - Current
Support Consultant
Advanced
05.2017 - 12.2021
Security Colleague
Asda
04.2015 - 09.2015
Fresh Food Section Leader
Asda Supermarket
04.2015 - 05.2017
Retail
Asda
04.2014 - 03.2016
Store Assistant
Asda
11.2011 - 04.2015
North Lindsey College
09.2010 - 07.2013
Melior Community College
09.2005 - 07.2010
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