Thomas Sinden
Ogmore-by-Sea,Vale of Glamorgan
Summary
Offering strong organisational skills and ability to multitask in diverse environments. Knowledgeable about using Microsoft Office Suite and managing schedules. Ready to use and develop complex communication, time management, and customer service skills in Administrative Assistant roles.
Overview
3
3
years of professional experience
22
22
years of post-secondary education
Work history
Warehouse Assistant
The Range
Bridgend, County Borough of Bridgend
2023.10 - Current
- Prioritised and scheduled flexibily the accurate booking in/out of up to 200 stock items per shift to meet company goals and maximise efficiency
- Filed precise documentation for up-to-date stock records.
- Processed deliveries promptly via accurately recording and filing the contents, dates and suppliers of up to 20 pallets of stock per day
- Engaged in First Aid training via the company to support colleagues and customers in physical or psychological distress and ensure wellbeing amongst peers
- Responded professionally to simple and complex customer enquiries and complaints with problem-solving skills and a knowledge of store layout and procedures, escalating enquiries to senior staff when necessary.
- Undertook Operations (Admin) Assistant responsibilities, such as meticulously refloating tills, and using electronic systems such as Beanstore and Microsoft Word/Excel to update financial databases and check for discrepancies.
- Maintained productive working relationships with colleagues, managers and senior management both in store and company-wide to maximise efficient distribution of stock in-store as and when needed and accomplish complex reorganisation projects within the stockroom itself.
Volunteer Steward
Warwick Arts Center
Coventry, West Midlands
2023.02 - 2023.07
- Gained experience in cinema, theatre and gallery stewarding contexts over two 5-hour shifts per week.
- Acted as a point of referral for guests, directing them to restrooms, refreshments, and exits before screenings and when asked.
- Liaised with supervisors during discreet ejection of bothersome guests to prevent event disruption, and took action to prevent repeat incidents.
- Provided a highly professional, well presented and friendly reception service for the gallery, displaying signage and informative brochures for upcoming events in performing arts where needed.
- Consistently maintained a friendly and welcoming demeanour to provide excellent customer service for up to 100 gallery visitors per shift.
- Advised customers of all ages on logistical queries, demonstrating an up to date knowledge of site layout and event timetables.
Festival Volunteer
Kirkby Lonsdale Poetry Festival
Kirkby Lonsdale, Cumbria
2022.08 - 2022.08
- Assisted with preparing workshops and maintaining a safe, clean, and comfortable environment for up to 25 attendees, as well as providing teas and coffees when requested.
- Supported performing arts groups in the setup of performance poetry and dramatic performances
- Worked with compassion and empathy to engage people from diverse backgrounds and with differing opinions in various activities, such as poetry readings.
- Provided the highest standard of customer care to encourage positive attendee experiences and increase donations by 10-15%.
Festival Volunteer
Flatpack Projects
Birmingham, West Midlands
2022.05 - 2022.05
- Courteously served customers with warmth and enthusiasm during ticket distribution and bar work to maintain a friendly atmosphere during events.
- Sold guests lagers and wine at a small pop-up bar during festival events, for approximately 50 guests.
- Followed safe serving requirements, monitoring guest interactions, and discontinuing service to inebriated customers.
Education
Master of Arts - Philosophy and the Arts
University of Warwick
Coventry 2022.10 - 2023.10
Bachelor of Arts - Philosophy
University of Birmingham
Birmingham 2019.09 - 2022.07
A-Levels -
Cowbridge Comprehensive School
Cowbridge 2017.09 - 2019.07
GCSEs -
Woking High School
Woking 2001.04 - 2017.07
BCS Level 2 ECDL Certificate - IT Application Skills
Woking High School
Woking 2017.02 - 2017.02
Skills
- Problem-solving
- Microsoft Word and Excel
- Proficient multitasker
- Quick to pick up new skills
- Organised and reliable
- Compassionate
- Customer service oriented
- Results driven
Timeline
Warehouse Assistant
The Range
2023.10 - Current
Volunteer Steward
Warwick Arts Center
2023.02 - 2023.07
Master of Arts - Philosophy and the Arts
University of Warwick
2022.10 - 2023.10
Festival Volunteer
Kirkby Lonsdale Poetry Festival
2022.08 - 2022.08
Festival Volunteer
Flatpack Projects
2022.05 - 2022.05
Bachelor of Arts - Philosophy
University of Birmingham
2019.09 - 2022.07
A-Levels -
Cowbridge Comprehensive School
2017.09 - 2019.07
BCS Level 2 ECDL Certificate - IT Application Skills
Woking High School
2017.02 - 2017.02
GCSEs -
Woking High School
2001.04 - 2017.07