Thomas Simon
Manchester ,United Kingdom
Summary
Dedicated and friendly individual, with exceptional customer service skills and the ability to handle difficult customers with patience and calm. Highly responsible and reliable, consistently demonstrating a positive and approachable nature in all interactions. Committed to fostering strong customer relationships while pursuing opportunities for growth in customer service roles.
Overview
2
2
years of professional experience
Work history
Waiter
Ropework Hotels
Liverpool
2024.11 - 2025.08
- Casual working contract, supporting big events, weddings and functions.
- Provided exceptional service to guests by taking orders and delivering food promptly.
- Assisted in maintaining cleanliness and organisation of dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
- Engaged with customers to address inquiries and resolve any issues efficiently.
Bar Back/Waiter
Red Fox and Peacock Ltd
Liverpool
2023.12 - 2025.07
- Assisted bartenders in preparing and serving beverages, ensuring high-quality standards were maintained.
- Maintained cleanliness and organisation of bar area, contributing to efficient service and customer satisfaction.
- Collaborated with waitstaff to deliver food and drinks promptly, enhancing overall dining experience for guests.
- Observed and adhered to health and safety regulations, promoting a safe environment for both staff and patrons.
Business work experience
BNY Mellon
Manchester
2024.06 - 2024.06
- One week Year 12 work experience in one of the largest custodial banks in the world.
- Learning about different sectors of an international organisation from marketing, investment, logistics, cyber security to overall management operations.
Crew member
McDonald's
Liverpool
2023.09 - 2023.12
- Provided exceptional customer service by assisting customers with their orders and ensuring satisfaction.
- Collaborated with team members to prepare and serve food and beverages in a timely manner.
- Followed health and safety regulations whilst handling food and operating equipment to prevent hazards.
Education
A-Levels - Business Studies - B Biology - C Sport Distinction *
St Hilda's Church of England High School and College
Liverpool 2023.09 - 2025.06
GCSEs - Science Combined 8/7, Maths 6, English 4/4, PE 6, Business 6, Geography 5, RE 5
St Hilda's High School and College
Liverpool 2018.09 - 2023.06
Bachelor of Arts - Business Management
Manchester Metropolitan University
Manchester 2025.09 -
Skills
- Friendly
- Hardworking
- Patient and calm nature
- Handling difficult customers
- Highly responsible and reliable
- Positive and approachable
- Team player
Affiliations
- Football, Swimming and keeping fit
Timeline
Bachelor of Arts - Business Management
Manchester Metropolitan University
2025.09 -
Waiter
Ropework Hotels
2024.11 - 2025.08
Business work experience
BNY Mellon
2024.06 - 2024.06
Bar Back/Waiter
Red Fox and Peacock Ltd
2023.12 - 2025.07
Crew member
McDonald's
2023.09 - 2023.12
A-Levels - Business Studies - B Biology - C Sport Distinction *
St Hilda's Church of England High School and College
2023.09 - 2025.06
GCSEs - Science Combined 8/7, Maths 6, English 4/4, PE 6, Business 6, Geography 5, RE 5
St Hilda's High School and College
2018.09 - 2023.06