THOMAS ROWE-BELLUSO
London,New Addington
Summary
I am a student wanting to leverage my customer service abilities and management skills in primarily FOH and BOH hospitality. My experience balancing academics with playing a sport nationally has helped me develop strong teamwork, discipline and time management skills. My goal is to gain experience in a role where I can develop my skills, take on new responsibilities and make a positive contribution to the company.
Overview
4
4
years of professional experience
Work History
Barista
Kauai
Bromley, London
07.2024 - 06.2026
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Greeted and connected with every customer, recommending smoothies and food
- Received and accurately processed customer payments.
- Managed inventory levels of coffee beans, milk, and other supplies, ordering stock as necessary to maintain optimal levels.
- Memorised recipes for varied specialty coffee beverages and seasonal offerings.
- Conducted regular quality control checks on coffee beans and other ingredients, ensuring freshness and taste standards.
- Adhered to all food safety regulations and quality controls set by establishment and regulating agencies.
HOTEL WAITER
The Prince Akatoki Marble Arch
Westminster, London
11.2022 - 12.2023
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Stocked and maintained silverware, linens and condiments.
- Generated an understanding of customer preferences, names and allergies throughout stay in hotel to maintain excellent guest satisfaction.
- Anticipated and addressed guests' service needs.
- Proactively upsold additional food and drink items based on guest requirements, allergies and previous orders.
Education
A-Levels - Business Studies, Philosophy & Ethics, Sociology
The John Fisher School
Surrey01-2023
GCSEs - Business Studies, English Language, English Literature, Combined Science, Religious Studies, Mathematics, Media Studies, Btec Sports
The John Fisher School
Purley, CRY01-2021
Skills
- Order taking
- Stock organisation
- Heavy goods lifting
- Confident communicator
- Sales techniques
- Adaptable
- Multi-tasking
- Team-oriented
- Mobility exercises
Timeline
Barista
Kauai
07.2024 - 06.2026
HOTEL WAITER
The Prince Akatoki Marble Arch
11.2022 - 12.2023
A-Levels - Business Studies, Philosophy & Ethics, Sociology
The John Fisher School
GCSEs - Business Studies, English Language, English Literature, Combined Science, Religious Studies, Mathematics, Media Studies, Btec Sports
The John Fisher School